Patient Financial Access Specialist
4 weeks ago
Job Summary
The Patient Financial Access Facilitator plays a vital role in ensuring seamless patient check-in, check-out, registration, and scheduling processes at Yale New Haven Health. This position requires strong communication and interpersonal skills to effectively interact with patients, physicians, and staff.
Key Responsibilities
- Registration: Accurately collect and document patient demographic and insurance information, adhering to YNHH department protocol.
- Scheduling: Promptly schedule patient appointments, collaborating with clinical teams to ensure efficient use of facility schedules and staff availability.
- Insurance: Verify patient eligibility, identify co-pay balances, and initiate funding referrals as necessary, ensuring accurate and timely reimbursement to the health system.
- Customer Service: Provide exceptional patient experience by acknowledging and receiving patients, physicians, and visitors, adhering to YNHH Standard of Professional Behaviors.
- Resource Management: Utilize Health System and Department resources to support the patient experience, participating in designated committees and staff meetings as needed.
Qualifications
High school diploma or GED required; Associate degree preferred. One to two years of work experience in a customer service environment, preferably in a hospital or physician office, with emphasis on registration, third-party insurance verification, and financial clearance.
Requirements
- Self-directed and well-organized with excellent interpersonal and team-oriented skills.
- Strong ability to interpret insurance benefits and apply to hospital services.
- Basic computer skills and adaptability to various programs and systems.
- Spanish speaking required for positions in the PCC.
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