Patient Financial Access Specialist

4 weeks ago


Guilford, Connecticut, United States Yale New Haven Health Full time

Job Summary

The Patient Financial Access Facilitator plays a vital role in ensuring seamless patient check-in, check-out, registration, and scheduling processes at Yale New Haven Health. This position requires strong communication and interpersonal skills to effectively interact with patients, physicians, and staff.

Key Responsibilities

  • Registration: Accurately collect and document patient demographic and insurance information, adhering to YNHH department protocol.
  • Scheduling: Promptly schedule patient appointments, collaborating with clinical teams to ensure efficient use of facility schedules and staff availability.
  • Insurance: Verify patient eligibility, identify co-pay balances, and initiate funding referrals as necessary, ensuring accurate and timely reimbursement to the health system.
  • Customer Service: Provide exceptional patient experience by acknowledging and receiving patients, physicians, and visitors, adhering to YNHH Standard of Professional Behaviors.
  • Resource Management: Utilize Health System and Department resources to support the patient experience, participating in designated committees and staff meetings as needed.

Qualifications

High school diploma or GED required; Associate degree preferred. One to two years of work experience in a customer service environment, preferably in a hospital or physician office, with emphasis on registration, third-party insurance verification, and financial clearance.

Requirements

  • Self-directed and well-organized with excellent interpersonal and team-oriented skills.
  • Strong ability to interpret insurance benefits and apply to hospital services.
  • Basic computer skills and adaptability to various programs and systems.
  • Spanish speaking required for positions in the PCC.


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