Customer Service Supervisor
1 week ago
Job Title: Warehouse Operations Manager
Company: Restaurant Depot
Restaurant Depot is a leading wholesale foodservice distributor that strives to provide exceptional customer service, a wide selection of products, and competitive pricing to its customers every day of the week. With over 150 warehouses and distribution centers in 37 states, we cater to independent restaurants, caterers, and not-for-profits.
Job Summary:
The Warehouse Operations Manager plays a crucial role in ensuring all warehouse products are readily available for sale and are maintained following strict freshness policies and HACCP Guidelines. Building strong relationships with customers to drive sales goals, minimize losses, and create mutual benefits is also a key focus.
Key Responsibilities:
- Customer Service: Demonstrate exceptional customer service skills to ensure customer satisfaction and a safe shopping environment
- Inventory Management: Manage product handling procedures in line with company policy and HACCP standards to ensure product quality and minimize losses
- Team Leadership: Lead and motivate a team of warehouse staff to achieve sales goals and maintain operational excellence
- Operations Management: Ensure efficient warehouse operations, including product presentation, rotation, labeling, and organization
- Sales and Revenue: Utilize selling skills to increase sales and reduce shrink, and work with the sales team to achieve revenue goals
- Employee Development: Assist in interviewing, hiring, and scheduling, and provide training and development opportunities to staff
- Safety and Security: Adhere to safety regulations and report any issues or illegal activities, and ensure a safe working environment for all employees
- Continuous Improvement: Identify areas for improvement and implement changes to enhance warehouse operations and customer service
Requirements and Qualifications:
- Education: High school diploma or equivalent required; bachelor's degree in business, logistics, or a related field preferred
- Experience: 2+ years of experience in warehouse operations, customer service, or a related field; experience in a leadership role preferred
- Skills: Excellent customer service, communication, and leadership skills; ability to work in a fast-paced environment and prioritize tasks effectively
Benefits:
- Medical, Vision, and Dental Insurance
- Company Matched 401K
- Vacation, Sick, and Personal PTO
- Bonus Opportunity
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