Escrow Customer Support Professional
7 days ago
This Escrow Assistant role plays a key part in making home ownership a reality for our customers. As a member of the Escrow team, you will assist in the escrow process, communicate regularly with customers, interpret various agreements, and work with technologies to enable escrow transactions. This role requires strong organizational skills, attention to detail, and excellent communication skills.
Responsibilities
* Assist in the escrow process, including opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up * Communicate regularly with customers during the escrow process flow * Interpret various agreements as they relate to escrow closings * Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience
Requirements
To be successful in this role, you will need:
* Passion for helping customers while maintaining a professional and positive attitude
* Excellent verbal and written communication skills
* Strong problem-solving skills, with the ability to think critically and creatively
* Ability to thrive in a fast-paced environment, with multiple priorities and deadlines
* Knowledge of MS Office suite, and ability to quickly adapt to new software applications and technologies
* High school diploma or equivalent, with at least 2+ years of escrow-related experience preferred
Compensation and Benefits
Our salary range for this position is $55,000 - $65,000 per year. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), PTO/paid sick leave, and other great benefits like an employee stock purchase plan.
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