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Client Service Representative

2 months ago

Maryville, Tennessee, United States Heartland Veterinary Partners LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our team at Blount Veterinary Clinic. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our clients and patients, while also performing various administrative tasks to support the smooth operation of our clinic.

Key Responsibilities
  • Provide exceptional customer service to clients and patients, responding to their needs and concerns in a timely and professional manner.
  • Manage practice reception, including answering phones, greeting clients, and handling cash and credit transactions.
  • Update and maintain accurate client and patient records, including medical history, treatment plans, and billing information.
  • Assist with scheduling appointments, preparing client correspondence, and sending reminder notices.
  • Perform various administrative tasks, including data entry, word processing, and mail services.
  • Collaborate with the veterinary team to ensure seamless communication and coordination of patient care.
Requirements
  • High school diploma or equivalent required; previous veterinary experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, patients, and veterinary staff.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in software applications such as Microsoft Office.
Benefits
  • Paid time off and holidays.
  • Health, dental, and vision insurance.
  • Retirement benefits or accounts.
  • Bonus incentive.
  • Flexible work schedules.
  • Career and professional development opportunities.