Identity and Access Management Provisioning Specialist
1 week ago
The Identity and Access Management (IAM) Provisioning Specialist II is responsible for supporting the organization's IAM program, managing and enforcing all provisioning and de-provisioning of access to associates within the organization. This role involves processing access requests per policy and guidelines through several applications.
Key Responsibilities- Design, create, and maintain provisioning automation scripts using RPA Technology
- Provision end-user accounts and access privileges in the organization's IAM system and ancillary applications
- Support the Role-Based Access Control method to ensure that the right individuals have appropriate access to resources based on their roles and responsibilities
- Manage and solve complex incidents, service requests, and access-related queries via the company's internal Service Management software
- Lead research efforts for escalated end-user security questions and conditions
- Assist the IAM team with end-user security projects, including periodic user security reviews, mass changes, clean-ups, and audit responses
- Manage and process IAM tasks for opening and closing banking centers or department transfers
- Maintain updated procedural documentation to ensure provisioning procedures are current and accurate
- Enforce company policies and procedures related to identity and access management
- Review access control reports to identify potential risks and ensure compliance with security policies
- Provide training to new IAM associates
- Protect all client and bank information confidentially and follow all company policies
- Understand, communicate, and instill the Company's mission, vision, and values
- Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures
- Proficient using Microsoft Excel
- Ability to organize work
- Strong written and verbal communication skills required
- Proficient Microsoft Office suite of products
- Must be self-motivated, confident, and comfortable learning about user security for many applications
- Strong analytical, diagnostic, and troubleshooting skills
- Excellent communication skills. Must be able to successfully collaborate amongst peers, managers, and executives both in written and verbal communication
- Bachelor's degree in information technology or related field. Technical experience can be substituted for education
- Professional experience conducting identity and access management provisioning tasks
- Experience administering user accounts in Microsoft Active Directory
- Prior banking experience is beneficial
- Must have experience providing customer service in an Enterprise level technical environment
- ITIL Foundations v4
- Certified Identity and Access Manager (CIAM)
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