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Medical Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our donors and internal stakeholders, while also maintaining a safe and efficient work environment.
Key Responsibilities- Answer phones and greet all visitors to the facility, including new and repeat donors, in a prompt and courteous manner.
- Assist donors with appointments, create or pull donor record files, and provide customer service to donors and fellow employees.
- Maintain an orderly filing system, purge records, and report to the center management team on operational opportunities for continuous improvement.
- High school diploma or equivalent.
- Ability to walk and/or stand for the entire work shift.
- Will work evenings, weekends, and holidays.
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
- Ability to lift 1 to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance.
- Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear.
- 1 or more years minimum experience working in a customer or patient-facing role is helpful.
We offer a competitive starting hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match. We also offer short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits.
Equal Employment OpportunityTakeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.