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Shift Leader

2 months ago

Round Rock, United States Schlotzsky's Full time

Job Summary:

The Assistant Manager is a key member of the Schlotzsky's team, responsible for assisting the management team in all aspects of shift management to ensure successful operations, guest service, and achievement of financial targets.

Key Responsibilities:

  • Financial Management:
    • Assists the General Manager in effectively communicating weekly and period variances from budgets compared to in-store and final P&L's.
    • Communicates financial goals to employees and provides direction to achieve those goals.
    • Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
    • Assists the General Manager with performing daily and weekly inventories accurately and timely.
    • Assists the General Manager with performing accurate end-of-period inventories.
    • Assists the General Manager with placing food, produce, paper, and supply orders in a timely manner to ensure proper levels are maintained at all times.
    • Works in tandem with the General Manager to consistently maintain labor, food, and supplies costs within budget.
    • Utilizes and maintains all reporting and tracking systems for financial results.
    • Maintains a high level of integrity in all financial reporting.
  • People Development:
    • Provides clear direction and leadership to all Team Leaders and employees.
    • Serves as a role model to all employees by setting the example and maintaining professionalism in the restaurant.
    • Promotes an 'Open Door Policy' in the restaurant and is accessible to all employees.
    • Interviews hourly employee candidates and makes hiring recommendations to the General Manager.
    • Assists the General Manager with new hire orientation and new employee training.
    • Submits hourly employee new hire paperwork, New Hire/Change Forms, Termination Notification Forms, and bi-weekly payroll spreadsheets to Payroll and/or Human Resources in a timely manner.
    • Ensures that systems, materials, and people are in place to provide for quality employee training.
    • Consistently counsels and properly documents performance, attendance, or behavioral issues encountered with all hourly employees.
    • Assists the General Manager with maintaining proper employee staffing levels in the restaurant at all times.
    • Assists the General Manager with preparing hourly employee performance appraisals.
    • Assists the General Manager with hourly employee performance counseling and terminations.
    • Operates the restaurant with uncompromising integrity and superior credibility, adhering at all times to policies and procedures.
  • Operational Procedures:
    • Assists the General Manager with maintaining all areas of the restaurant at or above all cleanliness standards.
    • Completes QSC Sales Drivers, Ready for Business, Restroom, and Bakery checklists on each shift.
    • Holds employees accountable for compliance with uniform and grooming standards at all times.
    • Ensures that all standards and procedures for recipes and food quality are consistently met.
    • Ensures proper sanitation procedures are adhered to at all times.
    • Maintains a positive relationship with local health and sanitation officials and follows up immediately on any issues.
    • Monitors and holds employees accountable for established speed of service standards in the restaurant and drive-thru (if applicable).
    • Assists with performing quarterly full QSC audit on the restaurant.
    • Ensures that guests are treated in a courteous and friendly manner.
    • Follows up on all guest issues and ensures that they are resolved in a professional and timely manner.
    • Executes dining room management functions and guest interaction throughout shifts.
    • Assists the General Manager with maintaining the restaurant in like-new condition.
    • Operates the restaurant in a manner that displays an uncompromising attitude toward guest satisfaction.
  • Facilities:
    • Assists the General Manager with maintaining equipment in proper working order.
    • Assists the General Manager with needed smallwares supplies needed for restaurant operations.
    • Assists the General Manager with needed equipment and facility repairs in a timely manner.
    • Assists the General Manager with preventive equipment maintenance on a timely and consistent basis.
    • Assists the General Manager with executing restaurant upgrades and enhancements as directed by the Director of Operations.
    • Ensures that all employees adhere to safety and security measures consistent with Company standards.
  • Marketing:
    • Executes all national and Company-sponsored marketing events and promotions.
    • Assists the General Manager with quarterly local store marketing plan for the restaurant.
    • Promotes internal marketing through suggestive selling, sampling, and positive guest interaction.

Requirements:

  • Majority of job responsibilities must be performed standing or walking during typical 9-10 hour shift.
  • Frequently walks in and around the restaurant to interact with employees and monitor customer satisfaction.
  • Frequent bending, stooping, reaching, pushing, and lifting.
  • Uses a keyboard on a daily basis to enter information into a computer.
  • Must be able to lift up to 50 pounds.
  • Must be capable of performing any duty of any employee while training or while covering staffing needs.
  • Must have transportation to make bank deposits, deliver orders, or run errands as needed; driving record must be acceptable.
  • Performs additional duties as assigned.