Customer Service Representative

3 days ago


La Jolla, California, United States Ross Stores, Inc. Full time
Job Description
The Retail Sales Associate plays a critical role in providing exceptional customer service, maintaining store appearance, and supporting sales initiatives. Key responsibilities include:

Essential Functions:
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
  • Treats all customers and associates with respect and courtesy; is friendly and professional at all times.
  • Assists customers in any way necessary - is register-trained, assists customers with merchandise, and answers customer questions in a polite and knowledgeable manner.
  • Provides prompt and efficient responses to customers at all times.

Required Skills and Qualifications:
  • Effectively communicate with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA:
  • Ability to use all Store equipment, including PDTs, registers, and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Estimated Salary: $16.85-$17.35
This compensation range is based on factors such as experience, skills, qualifications, relevant education, certifications, seniority, and location.

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