Retail Sales Leader

1 day ago


Bellingham, Washington, United States AutoZone Full time

Job Overview

The Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW Customer Service experience. This role is responsible for assisting customers, performing daily assigned duties, and remaining compliant with company procedures.

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Responsibilities

  • Customer Service: Provides WOW Customer Service to ensure customer satisfaction.
  • Daily Duties: Ensures assigned store tasks are completed in a timely manner on assigned shift.
  • Cash Handling: Operates cash registers and follows established cash handling procedures.
  • Loss Prevention: Follows company policies and loss prevention procedures.
  • Safety: Maintains a safe working environment including PPE (Personal Protective Equipment).
  • Maintenance: Maintains store appearance and merchandising standards as directed.
  • Restocking: Ensures that merchandise is restocked and placed in their respective areas.
  • Product Knowledge: Utilizes ZNET to help customers locate merchandise or find suitable alternatives.
  • Diagnostic Skills: Maintains product knowledge and current promotions through AutoZone systems and information sources.
  • Installation: Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs.
  • OBDII: Utilizes OBDII to read codes from customers automobiles.
  • Problem Solving: Ability to diagnose automobile problems and recommend solutions.
  • Communication: Communicates with managers regarding customer concerns and employee matters.
  • Development: Actively engaged in developing more effective customer service skills.
  • Advice: Provides honest and trustworthy advice to customers regarding the best products that fit the customers expectations.


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