Hospitality Experience Specialist
6 days ago
Furnished Quarters is seeking a skilled Guest Services Specialist to join our team in NYC. As a key member of our guest services team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities:
- Develop and maintain strong relationships with partners and properties to facilitate guest needs and apartment maintenance.
- Collaborate with the global team to provide excellent guest service and support.
- Manage and resolve guest or client service requests and deficiencies in a timely manner.
What We Offer
We offer a competitive salary of $26/hour, depending on experience, as well as a comprehensive benefits package that includes medical, dental, vision, life insurance, long-term and short-term disability, medical FSA, commuter benefits, and 401k with company matching.
Requirements
- A bachelor's degree in hospitality, business, or a related field (highly preferred).
- At least three years of customer-focused service experience in hospitality, apartment management, corporate housing, real estate, or a similar industry.
- Strong communication and interpersonal skills with the ability to work effectively with internal and external stakeholders.
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