Retail Experience Specialist

4 weeks ago


Étreux, Hauts-de-France, United States Aesop Full time

Aesop is a global retail organization that values its employees and provides opportunities for professional development and career growth. We are seeking a Retail Consultant to join our team and contribute to our commercial success.

Key Responsibilities
  • Deliver exceptional customer experiences by engaging with customers, listening to their needs, and guiding them to relevant products.
  • Welcome customers into our spaces and deepen their experience of our products through intentional interactions.
  • Effectively introduce Aesop products to clients through hand demonstrations and drive commercial outcomes.
  • Participate in and contribute to a team environment, utilizing empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
  • Utilize an open mindset and deep curiosity to understand others, listen without judgment, and act on diverse perspectives.
  • Develop strong communication and problem-solving skills to navigate complex situations.
Requirements
  • Experience operating within a customer service role or environment.
  • Effective selling skills and the ability to drive commercial outcomes.
  • Ability to consistently introduce Aesop products to clients through hand demonstrations.
  • History of successfully participating in and contributing to a team.
  • Demonstrated ability to utilize empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
  • Open mindset and deep curiosity seeking to understand others, listen without judgment, and act on diverse perspectives.
  • Strong communication and problem-solving skills.
  • Working knowledge of skin care and skin care industry (advantageous).
  • Knowledge of hair care, body care, fragrance, and home categories (advantageous).
  • Availability to work a retail schedule including evenings, weekends, and holidays.
What's on Offer
  • Competitive pay rate of $20.50/hour.
  • 10% monthly bonus potential.
  • Generous product discount allowance and bi-annual complimentary product allocation.
  • 2 days paid Volunteer leave.
  • 3 days paid Personal leave.
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training, and study support opportunities.
  • Access to employee assistance programs, complimentary subscription to Headspace mindfulness app, summer wellness leave options, and subscription to mental wellness programming through Modern Health with 6 coaching and 8 therapy sessions per year for yourself and up to three family members.

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We actively encourage everyone to consider becoming a part of our journey.



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