Retail Experience Specialist
4 weeks ago
Aesop is a global retail organization that values its employees and provides opportunities for professional development and career growth. We are seeking a Retail Consultant to join our team and contribute to our commercial success.
Key Responsibilities- Deliver exceptional customer experiences by engaging with customers, listening to their needs, and guiding them to relevant products.
- Welcome customers into our spaces and deepen their experience of our products through intentional interactions.
- Effectively introduce Aesop products to clients through hand demonstrations and drive commercial outcomes.
- Participate in and contribute to a team environment, utilizing empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
- Utilize an open mindset and deep curiosity to understand others, listen without judgment, and act on diverse perspectives.
- Develop strong communication and problem-solving skills to navigate complex situations.
- Experience operating within a customer service role or environment.
- Effective selling skills and the ability to drive commercial outcomes.
- Ability to consistently introduce Aesop products to clients through hand demonstrations.
- History of successfully participating in and contributing to a team.
- Demonstrated ability to utilize empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
- Open mindset and deep curiosity seeking to understand others, listen without judgment, and act on diverse perspectives.
- Strong communication and problem-solving skills.
- Working knowledge of skin care and skin care industry (advantageous).
- Knowledge of hair care, body care, fragrance, and home categories (advantageous).
- Availability to work a retail schedule including evenings, weekends, and holidays.
- Competitive pay rate of $20.50/hour.
- 10% monthly bonus potential.
- Generous product discount allowance and bi-annual complimentary product allocation.
- 2 days paid Volunteer leave.
- 3 days paid Personal leave.
- Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training, and study support opportunities.
- Access to employee assistance programs, complimentary subscription to Headspace mindfulness app, summer wellness leave options, and subscription to mental wellness programming through Modern Health with 6 coaching and 8 therapy sessions per year for yourself and up to three family members.
Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We actively encourage everyone to consider becoming a part of our journey.
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