Digital Experience Lead

4 weeks ago

Étreux, Hauts-de-France, United States Fidelity Investments Full time
Job Title: Principal Digital Experience Analyst

As a key member of the Fidelity Digital Assets? Product Delivery function, you will drive the delivery and execution of multiple product areas and initiatives to increase business value and customer satisfaction. Reporting to the Fidelity Crypto Team Lead, you will work closely with the lead analyst responsible for digital experiences that enable clients to open retail crypto accounts and the tools that allow clients to maintain their account and customer data on our platform.

The Role:

  • Collaborate with the experience lead to align with business priorities and identify key focus areas.
  • Engage with marketing, user research, and client services teams to understand customer needs.
  • Partner with user experience designers to develop creative solutions that improve digital client experiences and drive business results.
  • Translate and communicate business and technical needs to technical partners.
  • Support technical partners throughout the development lifecycle to ensure alignment with requirements.
  • Operate within an agile framework, using agile tools to document requirements.
  • Stay current on industry trends and share insights with product teams.
  • Facilitate discussions, drive progress, and make informed decisions, demonstrating a deep understanding of capabilities, objectives, requirements, systems, and interdependencies.

Requirements:

  • Bachelor's degree required.
  • 8+ years of experience in business and systems analysis, product and/or program management in an agile environment.
  • Experience gathering and identifying requirements for front end client experiences.
  • Preferred experience with Figma, Miro and Jira.
  • Strong critical thinking and judgment skills.
  • Effective relationship-building with key business, IT, legal, risk, and compliance partners.
  • Excellent verbal and written communication skills.
  • Ability to negotiate and influence at all levels.
  • Self-starter with a passion for products, technology, and customer experience.
  • Ability to define, refine, and present capability vision to rally support from partners.
  • Inspect and evaluate progress, removing impediments as needed.
  • Ability to anticipate and prioritize client and partner needs.
  • Digital asset experience is a plus.

About the Team:

The Fidelity Digital Assets? Product Delivery function has a division called the Fidelity Crypto Experience team which is accountable for the ongoing management and integration of key capabilities within the Fidelity Crypto digital product experience.

About Fidelity Investments:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Why Join Fidelity:

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.

Work Environment:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Equal Opportunity Employer:

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Accommodation Request:

We welcome those with experience in jobs such as Financial Analyst, Payroll Specialist, and Billing, Cost, and Rate Clerk and others in the Accounting and Finance to apply.

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