UX Researcher

4 weeks ago


Cleveland, Ohio, United States Federal Reserve Bank Full time
Job Title: UX Researcher

We are seeking a UX Researcher to join our team at the Federal Reserve Bank of Cleveland. As a UX Researcher, you will play a crucial role in supporting and impacting our internal and external products by utilizing a curious and empathetic mindset.

Key Responsibilities:

  • Identify key research questions and objectives in partnership with product, design, and engineering teams to develop learning plans and address research needs.
  • Formulate, develop, and execute on multiple research methods.
  • Identify appropriate research and design targets and build screeners that best align with your project needs, including creative recruitment strategies where required.
  • Synthesize/analyze data and findings, developing actionable insights, outputs, and frameworks for both short-term and long-term research needs.
  • Create compelling deliverables that focus on visually telling the story and highlighting important insights for longevity.
  • Plan and deliver research programs within budget, timeline, and project requirements.
  • Socialize, collaborate, and present research work and findings to multiple teams and leaders across the organization.

Requirements:

  • Bachelor's degree and 3+ years of related work experience.
  • Two years of college and 5+ years of related work experience.
  • Master's degree and 1+ years of related work experience.

Preferred Qualifications:

  • Intermediate experience across products and platforms, financial services expertise an advantage.
  • Intermediate understanding of traditional and new research and recruitment methods, UX methodology, and design thinking.
  • Intermediate proficiency with project management.
  • Intermediate communication, presentation, and interpersonal skills.
  • Intermediate ability to influence and guide others on the value and importance of user-centered thinking and research.
  • Intermediate ability to create summary findings from research.
  • Intermediate level understanding of digital whiteboarding tools.

Work Environment:

Employees typically sit most of the day, work with a computer, and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air. High-risk environment - single mistakes could cost the Bank significant dollars and embarrassment. Time-critical deadlines which cannot be altered - missing deadlines could cause the Bank significant dollars and embarrassment.


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