UX Researcher
4 weeks ago
We are seeking a UX Researcher to join our team at the Federal Reserve Bank of Cleveland. As a UX Researcher, you will play a crucial role in supporting and impacting our internal and external products by utilizing a curious and empathetic mindset.
Key Responsibilities:
- Identify key research questions and objectives in partnership with product, design, and engineering teams to develop learning plans and address research needs.
- Formulate, develop, and execute on multiple research methods.
- Identify appropriate research and design targets and build screeners that best align with your project needs, including creative recruitment strategies where required.
- Synthesize/analyze data and findings, developing actionable insights, outputs, and frameworks for both short-term and long-term research needs.
- Create compelling deliverables that focus on visually telling the story and highlighting important insights for longevity.
- Plan and deliver research programs within budget, timeline, and project requirements.
- Socialize, collaborate, and present research work and findings to multiple teams and leaders across the organization.
Requirements:
- Bachelor's degree and 3+ years of related work experience.
- Two years of college and 5+ years of related work experience.
- Master's degree and 1+ years of related work experience.
Preferred Qualifications:
- Intermediate experience across products and platforms, financial services expertise an advantage.
- Intermediate understanding of traditional and new research and recruitment methods, UX methodology, and design thinking.
- Intermediate proficiency with project management.
- Intermediate communication, presentation, and interpersonal skills.
- Intermediate ability to influence and guide others on the value and importance of user-centered thinking and research.
- Intermediate ability to create summary findings from research.
- Intermediate level understanding of digital whiteboarding tools.
Work Environment:
Employees typically sit most of the day, work with a computer, and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air. High-risk environment - single mistakes could cost the Bank significant dollars and embarrassment. Time-critical deadlines which cannot be altered - missing deadlines could cause the Bank significant dollars and embarrassment.
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