Customer Service Associate

4 days ago


Monroe, Michigan, United States TravelCenters of America Full time
Company Overview

At TravelCenters of America, we're dedicated to providing a convenient and welcoming experience for our customers. With a network of travel centers across the country, we offer a wide range of services to help travelers get back on the road quickly and easily.

Job Summary

We're seeking a friendly and efficient Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, ensuring their needs are met promptly and accurately.

Key Responsibilities:
  • Provide Friendly and Efficient Service: Greet customers warmly, take orders accurately, and process transactions efficiently.
  • Maintain a Clean and Organized Environment: Ensure the restaurant and surrounding areas are clean and well-maintained, meeting health and safety standards.
  • Process Transactions Accurately: Use a point-of-sale system to process customer transactions, handling cash, credit card payments, and other forms of payment.
  • Prioritize Tasks Effectively: Manage multiple tasks simultaneously, prioritizing customer needs and maintaining a smooth workflow.
Requirements:
  • Basic Computer/POS Knowledge: Familiarity with basic computer systems and point-of-sale technology.
  • Previous Food Service Experience: Previous experience in a food service environment, preferably in a quick service restaurant or similar setting.
  • Good Verbal Communication Skills: Excellent communication skills, with the ability to interact with customers and colleagues effectively.
  • Ability to Work Flexible Hours: Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Benefits:
  • Competitive Salary: $14.00 - 16.00 per hour, based on experience and performance.
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package, including medical, dental, and vision coverage.
  • 401(k) Plan: Employer-matched retirement savings plan.
  • Vacation Time: Generous paid vacation time, allowing you to recharge and relax.
  • Tuition Reimbursement: Assistance with education expenses, supporting your professional growth.
  • On-Site Meal Discounts: Enjoy discounted meals at our restaurants, saving you money on your favorite foods.
  • Opportunities for Advancement: Career advancement opportunities, allowing you to grow and develop within the company.


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