Contact Center Associate

1 week ago


Farmington, Connecticut, United States Kelly Full time

As a Contact Center Associate at Kelly, you will play a vital role in providing exceptional customer service across multiple product lines.

Location: Farmington, CT

Estimated Salary: $20/hour (full-time)

Job Description:

About the Role

In this role, you will utilize your strong administrative skills and customer-focused approach to deliver exceptional service to our users.

This includes answering incoming phone calls, emails, faxes, and voicemails, as well as monitoring general TruServices inboxes to ensure timely responses to inquiries.

  • Key Responsibilities:
  • Deliver courteous, competent, and prompt customer service to all customers.
  • Monitor general TruServices inboxes to ensure timely responses to inquiries.
  • Process sales orders accurately through the SAP System.
  • Collaborate with other internal departments as necessary to resolve customer inquiries and issues.
Qualifications

To be successful in this role, you should have:

  • Strong Administrative Skills:
  • Excellent customer service skills.
  • Proficiency in using computer systems, particularly experience with SAP is a plus.
Benefits

Kelly offers eligible employees a variety of benefits, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.


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