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Senior Field Service Engineer

4 weeks ago

Columbus, Ohio, United States ABB LTD Full time

Job Summary

At ABB LTD, we are seeking a highly skilled Senior Field Service Engineer to join our team. As a key member of our Service Division, you will be responsible for delivering exceptional customer service and executing service work of medium to high complexity.

Key Responsibilities

  • Contribute to customer satisfaction by planning and executing service work as per customer order and expectations.
  • Ensure customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
  • Identify new service business opportunities for ABB in close cooperation with customers and other ABB teams.
  • Coach technicians and engineers and supervise complex site activities.

Requirements

  • Bachelor's Degree in Electrical Engineering preferred.
  • Minimum of 5 years of technical experience or field engineering experience.
  • Ability and willingness to travel approximately 75% as required.
  • Ability and willingness to possess and maintain a valid passport and driver's license.
  • Knowledge of industrial customer base in geographical area.
  • Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays, and Transformers.
  • Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, Square D, Multilin relays, and Switzer Relays).
  • Technical skills in testing, commissioning, startup, and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems, and Programmable Logic controllers a plus.

About Us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.