Key Holder

3 days ago


Leesburg, Virginia, United States Lindt & Sprüngli Full time
Job Summary

We are seeking a highly motivated and experienced Sales Team Lead to join our team at Lindt & Sprüngli. As a Sales Team Lead, you will be responsible for leading a team of sales associates to achieve sales goals and provide exceptional customer service.

Key Responsibilities
  • Sales Performance
    • Ensure the store meets or exceeds weekly, monthly, and annual sales plans.
    • Model and effectively supervise staff to achieve sales goals, including key performance indicators, average sales per transaction, conversion rates, and other company sales standards.
    • Monitor and escalate stock levels to Store Management in a timely manner to avoid out-of-stocks, overstocks, or dated product.
  • Staff Development
    • Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards.
    • Help train sales staff in accordance with company standards, ensuring daily, weekly, and monthly sales and operations are consistently achieved.
    • Assist with training and developing staff sales techniques, ensuring solid product knowledge is consistently demonstrated and the brand is accurately represented to customers.
  • Operational Controls
    • Ensure the store meets or exceeds company standards for operational controls and compliance.
    • Inventory Control/Shrink
    • Cash Management (POS, paperwork, logs, policies & procedures)
    • Comply with all Quality Assurance policies & procedures
    • Maintain store cleanliness
    Our Core Values
    • Excellence - At Lindt & Sprüngli, we strive for excellence in everything we do.
    • Collaboration - We work together as a team to achieve our goals.
    • Entrepreneurship - We take ownership and drive results to make an impact.
    • Innovation - We continuously evolve to shape our future and deliver success.
    • Responsibility - We act responsibly and treat others with respect, value diversity, and care for the environment.
    Requirements
    • Skills & Knowledge
      • Proven sales background
      • Ability to take direction and effectively delegate and execute through others
      • Basic math and/or accounting skills
    • Experience
      • Prior retail experience, preferably in a specialty retail environment
      • Ability to lift and/or move up to 50 pounds
      • Ability to climb, balance, stoop, kneel, crouch, and reach with arms
    • Education
      • High School Graduate or equivalent
      • Associates Degree preferred
    • Other Requirements
      • Must be available to work nights, weekends (Saturday and Sundays), and holidays


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