Key Holder
3 days ago
We are seeking a highly motivated and experienced Sales Team Lead to join our team at Lindt & Sprüngli. As a Sales Team Lead, you will be responsible for leading a team of sales associates to achieve sales goals and provide exceptional customer service.
Key Responsibilities- Sales Performance
- Ensure the store meets or exceeds weekly, monthly, and annual sales plans.
- Model and effectively supervise staff to achieve sales goals, including key performance indicators, average sales per transaction, conversion rates, and other company sales standards.
- Monitor and escalate stock levels to Store Management in a timely manner to avoid out-of-stocks, overstocks, or dated product.
- Staff Development
- Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards.
- Help train sales staff in accordance with company standards, ensuring daily, weekly, and monthly sales and operations are consistently achieved.
- Assist with training and developing staff sales techniques, ensuring solid product knowledge is consistently demonstrated and the brand is accurately represented to customers.
- Operational Controls
- Ensure the store meets or exceeds company standards for operational controls and compliance.
- Inventory Control/Shrink
- Cash Management (POS, paperwork, logs, policies & procedures)
- Comply with all Quality Assurance policies & procedures
- Maintain store cleanliness
- Excellence - At Lindt & Sprüngli, we strive for excellence in everything we do.
- Collaboration - We work together as a team to achieve our goals.
- Entrepreneurship - We take ownership and drive results to make an impact.
- Innovation - We continuously evolve to shape our future and deliver success.
- Responsibility - We act responsibly and treat others with respect, value diversity, and care for the environment.
- Skills & Knowledge
- Proven sales background
- Ability to take direction and effectively delegate and execute through others
- Basic math and/or accounting skills
- Experience
- Prior retail experience, preferably in a specialty retail environment
- Ability to lift and/or move up to 50 pounds
- Ability to climb, balance, stoop, kneel, crouch, and reach with arms
- Education
- High School Graduate or equivalent
- Associates Degree preferred
- Other Requirements
- Must be available to work nights, weekends (Saturday and Sundays), and holidays
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