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Operations Manager
2 months ago
As the Operations Manager, you will oversee all aspects of the business during your shift. This role encompasses cost management, inventory oversight, cash handling, and fostering positive customer relations. You are expected to lead by example and adhere to all company policies and procedures at all times, ensuring your team does the same.
Key Responsibilities:
- Manage staffing and scheduling
- Handle paperwork and documentation
- Implement cost control measures
- Oversee cash management
- Ensure food quality and safety
- Maintain a professional image and uphold company standards
- Deliver exceptional customer service
- Ensure punctuality and attendance
- Maintain store cleanliness
- Assist in marketing initiatives
- Drive profitability.
Qualifications:
All team members are expected to perform general duties, including:
- Operate all necessary equipment
- Stock ingredients from delivery to storage
- Prepare food products
- Process telephone orders
- Conduct inventory checks and complete related paperwork
- Clean equipment and maintain facility cleanliness on a daily basis.
Training:
Orientation and on-the-job training will be provided.
Communication Skills:
- Ability to understand and provide clear written instructions
- Strong verbal communication skills for interacting with customers and team members.
Essential Skills:
- Proficiency in basic math for handling transactions
- Capability to make accurate monetary change
- Effective verbal, written, and telephone skills for order processing
- Coordination skills for precise movements
- Ability to enter orders using a computer or touchscreen.
Work Environment:
Exposure to:
- Varying weather conditions during outdoor tasks
- In-store temperatures ranging from cool to warm
- Sudden temperature changes
- Food odors and dust from ingredients
- Cramped spaces, including walk-in coolers
- Hot surfaces and sharp tools.
Physical Requirements:
- Standing for extended periods
- Walking short distances
- Lifting and carrying items up to 50 pounds
- Pushing and pulling trays and carts
- Climbing stairs or ladders as needed.
Driving Responsibilities:
- Deliver products and promotional materials as required.
Essential Skills:
- Navigational skills for deliveries
- Ability to manage adverse terrain while carrying products.
Physical Demands:
- Carrying items during deliveries
- Walking and climbing during delivery tasks.
Work Conditions:
Exposure to:
- Varying weather conditions during deliveries.
