Patient Access Representative

1 week ago


Chalmette, Louisiana, United States Ochsner Health System Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Ochsner Health System. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient access and registration processes.

Key Responsibilities
  • Provide exceptional customer service to patients, guests, and family members, ensuring a positive experience throughout their visit.
  • Efficiently and accurately gather and input patient demographic and financial information, explaining insurance benefits and collecting co-pays, deductibles, and self-pay portions due.
  • Perform financial analysis of each case and inform patients of their financial responsibility.
  • Balance cash drawers daily, prepare deposit slips, and follow closing cash drawer procedures at the end of each shift.
  • Adapt behavior to specific patient populations, respecting privacy, introducing themselves professionally, and communicating effectively.
Requirements
  • High school diploma or equivalent required; associate's degree preferred.
  • One year of related hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, hotel retail, and/or customer service experience required.
  • Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.
What We Offer

Ochsner Health System is committed to providing a work environment that is inclusive, equitable, and respectful of all employees. We offer competitive compensation and benefits, opportunities for professional growth and development, and a collaborative work environment.



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