Customer Service Associate

4 weeks ago


Bethel, Vermont, United States Bar Harbor Bank & Trust Full time

About the Role:

The Customer Service Representative is a critical position at Bar Harbor Bank & Trust, serving as the first point of contact for our customers. This role is essential to our success, as it involves supporting customers with their day-to-day financial needs and building trusted relationships.

Key Responsibilities:

  • Assist customers in identifying their financial needs and contribute to the company's success by recommending additional products and services.
  • Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
  • Gain an understanding of the banking industry and contribute to meeting branch goals in various categories, including deposits and loans.
  • Build trusting relationships with individuals in the communities we serve.
  • Be an active participant in and advocate for community growth and prosperity.
  • Process transactions for customers in a prompt, efficient, courteous, and professional manner.
  • Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

Requirements:

  • An interest and experience in customer service and a working knowledge of Windows are essential for this position.

About Us:

Bar Harbor Bank & Trust is committed to creating a positive and inclusive work environment. We strive to ensure our culture remains alive and well, expressed in our six Brand Behaviors:

  • Positivity: Be all in. Create a rewarding and exciting place to work.
  • Communication: Talk straight. Share the right information clearly and quickly to build great relationships.
  • Teamwork: Actively share. Build great teams to make positive things happen.
  • Initiative: Embrace change. Value innovation and fresh thinking to continually improve our customer experience and team development.
  • Professionalism: Show respect. Treat others with care and respect, because maintaining a professional manner promotes real trust.
  • Quality: Build the best. Ensure the highest quality standards are adhered to in everything we do.

What We Offer:

  • Competitive pay
  • Referral incentives
  • An employee stock purchase plan
  • Medical/dental/vision/life insurance plans
  • Paid holidays
  • A 401(k) plan
  • Paid time off
  • A wellness program
  • Continuing education benefits

Equal Opportunity Employer:

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. We are committed to creating a diverse and inclusive work environment.



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