Customer Service Representative
4 weeks ago
Grant Aviation is a regional air carrier serving rural Alaska since 1971. Our team provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service.
We strive to create a safe, friendly, and reliable experience for all our customers. Our company values respect for our customers, employees, and communities, and we continuously work to improve our operations.
The Customer Service Agent will be responsible for:
- Booking reservations for passengers' baggage and cargo.
- Resolving customer service issues.
- Processing payments in various forms.
- Processing reports and performing data input.
- Interacting with customers in person, by email, and/or over the phone.
- Performing additional duties as assigned.
Requirements:
- High School Diploma or equivalent.
- One year of customer service experience.
- Ability to lift approximately 20 pounds.
- Residency on the road system near our location.
Benefits:
- Medical, dental, and vision insurance.
- Company-paid life insurance and AD&D.
- PTO and paid holidays.
- Flight benefits.
- 401(k) program.
- Employee assistance program.
- HSA for qualified plans.
- Voluntary life insurance and AD&D.
- Voluntary short- and long-term disability.
- Voluntary accident, critical illness, and hospital indemnity.
Grant Aviation is an Equal Opportunity Employer. We welcome applications from all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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