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Host - Rooftop Bar Ambassador

1 month ago


Chicago, Illinois, United States The Hongkong and Shanghai Hotels LTD Full time
About the Role

We are seeking a highly skilled and experienced Host to join our team at The Peninsula Chicago's rooftop bar. As a Host, you will be responsible for providing exceptional guest service, ensuring a memorable experience for our patrons, and contributing to the success of our luxury brand.

Key Responsibilities
  • Manage all aspects of reservation handling, greeting, seating, and farewell in the bar, adhering to our high standards.
  • Perform pre-service and post-service procedures as per our established protocols.
  • Confirm reservations and large parties in advance to ensure seamless execution.
  • Handle on-the-day reservations with precision and attention to detail.
  • Understand and accurately follow the standard of service sequence to deliver an exceptional guest experience.
  • Maintain the daily condition of all physical facilities and equipment in the restaurant, public area, and suggest improvements as needed.
  • Process take-out orders over the phone or in person, ensuring timely and accurate service.
  • Manage cash handling with precision and accuracy.
Requirements
  • Minimum 2 years of guest service experience in a high-end environment.
  • Proficiency in Open Table or other computerized reservation systems.
  • Basic computer skills, including Excel and Word.
  • Some knowledge of wine and spirits.
  • Experience with Micros systems.
  • Ability to multitask and work in a fast-paced environment.
  • Impeccable grooming and presentation.
  • Outgoing, well-spoken, polite, level-headed, patient, and able to smile easily.
  • Ability to handle high-stress situations with ease.
Benefits
  • 10 vacation days per year.
  • 9 paid holiday days per year.
  • 5 Chicago Paid Sick Leave days per year.
  • 5 Chicago Paid Leave days per year.
  • Complimentary employee meals.
  • Discounted parking.
  • Discounted and complimentary room nights at The Peninsula Hotels.
  • 50% restaurant discount.
  • 50% discount on spa services.
  • 25% discount on spa retail.
  • 80% company-paid medical, dental, and vision coverage.
  • Complimentary life insurance.
  • Complimentary long-term disability.
  • Retirement plan with 5% company match.

We are excited to receive your application and look forward to reviewing your qualifications. Please note that due to the high volume of applications, we will only contact you if your qualifications match our needs. To be considered for the position, you must have work authorization in the United States.