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Commercial Lines Client Relationship Manager

2 months ago

Staunton, Virginia, United States APR Full time
Job Overview

Position: Commercial Lines Account Executive | Team Lead

Compensation: $90,000 - $110,000 along with comprehensive health benefits

Location: Staunton VA

Position Summary

As a Commercial Lines Account Executive or Client Relationship Manager within our innovative insurance organization, you will act as the principal representative for accounts assigned by Producers. This position involves both servicing and prospecting responsibilities. You will oversee a mid-market portfolio and lead a dedicated service team, ensuring exceptional client management and fostering business development.

Key Responsibilities
  • Client Services: Independently handle client relationships and services with minimal oversight from Producers.
  • Team Leadership: Direct and manage a service team to effectively oversee a mid-market portfolio.
  • Client Engagement: Engage in interviews and respond to RFPs, ensuring robust client interaction.
  • Renewal Management: Analyze and present renewal options, securing renewal business and additional coverage lines.
  • Promotion: Advocate for various agency services through customized Producer Service Proposals.
  • Expert Analysis: Deliver expert analysis and recommendations regarding clients' existing coverage plans.
  • Carrier Selection: Choose carriers for solicitation, negotiating favorable terms and premiums.
  • Client Support: Address and resolve client inquiries, including benefits and claims issues.
  • Contract Management: Review and ensure the accuracy of client coverage contracts and amendments.
  • Vendor Negotiation: Manage and negotiate contracts with third-party vendors on behalf of clients.
  • Team Oversight: Supervise and support a dedicated service team, ensuring effective collaboration and performance.
Qualifications
  • Education: Bachelor's degree or an equivalent combination of education and experience.
  • Experience: 5-7 years of relevant work experience in the insurance sector.
  • Certifications: Designations such as CIC, CISR, CSRM, AAI are advantageous.
Skills
  • Exceptional verbal and written communication skills.
  • Strong problem-solving and time management abilities.
  • Team-oriented mindset.
  • Proficient in planning, organization, and prioritization.
  • Well-versed in Microsoft Office Suite, AMS360, or EPIC.