Logistics Customer Service Representative

3 weeks ago


Eden, North Carolina, United States Experis Full time
Logistics Customer Service Job Description

We are seeking a skilled Logistics Customer Service professional to join our team at Experis. As a Logistics Customer Service representative, you will be responsible for resolving Logistics-related customer service tickets in a timely and efficient manner.

Key Responsibilities:

  • Resolve Logistics-related customer service tickets within the specified Service Level Agreement (SLA)
  • Identify root causes of escalated issues and provide appropriate resolutions
  • Coordinate with other teams and departments as needed
  • Use internal systems to conduct research and resolve issues
  • Support ticket deepdives by categorizing issue types

Requirements:

  • Logistics experience
  • Customer service experience
  • Good to have: Amazon work experience

We are looking for a motivated and detail-oriented individual who is passionate about delivering excellent customer service. If you are a team player with a strong work ethic and a desire to learn and grow, we encourage you to apply for this exciting opportunity.



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