Airport IT Specialist
4 days ago
About the Job
The Technical Support Specialist position is responsible for providing expert technical assistance to customers at Los Angeles International Airport. This includes troubleshooting and repairing hardware and software issues, performing routine maintenance tasks, and collaborating with other teams to resolve complex problems.
Salary Information
The estimated annual salary for this role is between $70,000 and $90,000, depending on qualifications and experience.
Primary Responsibilities
- Deliver high-quality technical support to customers, ensuring prompt resolution of issues and exceeding service level agreements.
- Collaborate with cross-functional teams, including the Service Desk and internal resolver groups, to address customer needs and concerns.
- Maintain accurate records of incidents, problems, and resolutions, utilizing data to inform process improvements.
- Participate in on-call rotations, responding to after-hours emergencies and escalating critical issues as necessary.
- Engage in continuous learning and professional development, staying up-to-date on new technologies and methodologies to enhance skills and expertise.
Required Skills
- At least one year of experience in technical support roles, preferably with exposure to airport or airline environments.
- Strong analytical and problem-solving skills, with the ability to effectively communicate complex ideas to both technical and non-technical stakeholders.
- A willingness to work varied shifts, including evenings, nights, and weekends, as needed.
Preferred Qualifications
- Prior experience in airport or airline industries.
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