Airport IT Support Specialist

1 week ago


Los Angeles, California, United States Dav-Lear Systems, Inc. Full time
Job Overview

Dav-Lear Systems, Inc. is a leading provider of innovative IT solutions at the Los Angeles International Airport.


Salary Information

The estimated annual salary for this position ranges from $60,000 to $90,000, depending on experience and qualifications.


Job Responsibilities

The successful candidate will be responsible for providing on-site hardware and software support to internal and external customers, ensuring the highest level of customer service and communication throughout the process.


Key Responsibilities:
  • Provide field operations support in accordance with customer contracts and Service Level Agreements (SLAs)
  • Act as the primary point-of-contact for customers and coordinate scheduling with resolver groups and the Service Desk
  • Carry out onsite repairs of faulty equipment and services to the highest standards
  • Perform site surveys for new customer sites and prepare for product and service installation under senior team member guidance
  • Report and escalate observed problems to proper operational escalation points
  • Carry out preventive maintenance of equipment according to agreed schedules and manufacturer specifications
  • Support Windows 10 desktops, printers, audio/video displays, and kiosks

Requirements

To be considered for this position, candidates should possess a minimum of one year's experience in onsite support activities and repairs of PCs, printers, LAN WAN equipment, and audio/video displays.


Preferred Qualifications

Experience working in the airport/airline industry is preferred, and a willingness to work dayshift, night shift, and holidays is essential.



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