Airport IT Support Specialist
1 week ago
Dav-Lear Systems, Inc. is a leading provider of innovative IT solutions at the Los Angeles International Airport.
Salary Information
The estimated annual salary for this position ranges from $60,000 to $90,000, depending on experience and qualifications.
Job Responsibilities
The successful candidate will be responsible for providing on-site hardware and software support to internal and external customers, ensuring the highest level of customer service and communication throughout the process.
Key Responsibilities:
- Provide field operations support in accordance with customer contracts and Service Level Agreements (SLAs)
- Act as the primary point-of-contact for customers and coordinate scheduling with resolver groups and the Service Desk
- Carry out onsite repairs of faulty equipment and services to the highest standards
- Perform site surveys for new customer sites and prepare for product and service installation under senior team member guidance
- Report and escalate observed problems to proper operational escalation points
- Carry out preventive maintenance of equipment according to agreed schedules and manufacturer specifications
- Support Windows 10 desktops, printers, audio/video displays, and kiosks
Requirements
To be considered for this position, candidates should possess a minimum of one year's experience in onsite support activities and repairs of PCs, printers, LAN WAN equipment, and audio/video displays.
Preferred Qualifications
Experience working in the airport/airline industry is preferred, and a willingness to work dayshift, night shift, and holidays is essential.
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