Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Fitton Clubs. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding Judgement Free member experience.
Key Responsibilities:- Customer Service/Front Desk Activities:
- Greet members and guests with a warm and welcoming smile, making everyone feel comfortable and valued.
- Answer phone calls in a friendly and professional manner, assisting callers with a variety of questions and concerns.
- Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner, providing solutions and support when needed.
- Conduct beverage or merchandise purchases on the point-to-sale system, ensuring accurate transactions and excellent customer service.
- Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions, providing a seamless experience for our members.
- Club Cleanliness and Maintenance:
- Take pride in maintaining a clean and orderly front desk area and lobby, ensuring a welcoming environment for our members and guests.
- Regularly clean and maintain the facility, including mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regularly clean and maintain all exercise equipment and tanning beds, ensuring a safe and hygienic environment for our members.
- Regularly clean and maintain restrooms and wet areas, stocking supplies as needed.
- Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire, with continued employment based on satisfactory outcome.
- Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers, exceeding member expectations.
- Prior customer service experience preferred, but not required.
- Must be 18 years of age or older.
- High school diploma/GED equivalent required.
- Upbeat, positive, and professional attitude, with a strong commitment to providing exceptional customer service.
- Punctuality and reliability are a must, with the ability to work a variety of shifts, including weekends and overnights.
- Obtain and maintain CPR/AED certification within company timeframes, with the ability to perform CPR/AED in the event of a medical emergency.
We offer a competitive compensation package, including medical, dental, and vision insurance, PTO paid time off, free Black Card membership, 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, and STD, LTD, term life insurance, and other benefits. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity to join our team at Planet Fitness - Fitton Clubs.
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