Customer Service Representative

3 weeks ago


Niles, Ohio, United States Planet Fitness - Fitton Clubs Full time
Job Description

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Fitton Clubs. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding Judgement Free member experience.

Key Responsibilities:
  • Customer Service/Front Desk Activities:
    • Greet members and guests with a warm and welcoming smile, making everyone feel comfortable and valued.
    • Answer phone calls in a friendly and professional manner, assisting callers with a variety of questions and concerns.
    • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner, providing solutions and support when needed.
    • Conduct beverage or merchandise purchases on the point-to-sale system, ensuring accurate transactions and excellent customer service.
    • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions, providing a seamless experience for our members.
  • Club Cleanliness and Maintenance:
    • Take pride in maintaining a clean and orderly front desk area and lobby, ensuring a welcoming environment for our members and guests.
    • Regularly clean and maintain the facility, including mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Regularly clean and maintain all exercise equipment and tanning beds, ensuring a safe and hygienic environment for our members.
    • Regularly clean and maintain restrooms and wet areas, stocking supplies as needed.
Requirements:
  • Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire, with continued employment based on satisfactory outcome.
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers, exceeding member expectations.
  • Prior customer service experience preferred, but not required.
  • Must be 18 years of age or older.
  • High school diploma/GED equivalent required.
  • Upbeat, positive, and professional attitude, with a strong commitment to providing exceptional customer service.
  • Punctuality and reliability are a must, with the ability to work a variety of shifts, including weekends and overnights.
  • Obtain and maintain CPR/AED certification within company timeframes, with the ability to perform CPR/AED in the event of a medical emergency.

We offer a competitive compensation package, including medical, dental, and vision insurance, PTO paid time off, free Black Card membership, 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, and STD, LTD, term life insurance, and other benefits. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity to join our team at Planet Fitness - Fitton Clubs.



  • Niles, Ohio, United States Zales Full time

    About the JobYou will work as a Sales and Customer Service Representative at Zales. This role involves engaging with customers to understand their needs and desires, providing information about products and services, and meeting sales targets.Key DutiesDeliver excellent customer serviceUnderstand customers' needs and desiresShare product information and...


  • Niles, Ohio, United States Golf Mill Ford Full time

    About Golf Mill FordGolf Mill Ford, a leading automotive group, is seeking a skilled Customer Service Representative - Automotive to join our team. With multiple dealership locations across Illinois, we prioritize excellence in every aspect of our operations. This role requires exceptional customer service skills, effective communication, and adaptability in...


  • Niles, Ohio, United States T&T Entertainment Oakton Inc Full time

    At T&T Entertainment Oakton Inc, we're looking for energetic and responsible individuals to join our team as Guest Service Hosts/Hostesses. This is an exciting opportunity to work in a dynamic and fun environment where you can make a real difference in the lives of our guests.We offer a competitive salary of approximately $12-$15 per hour, depending on...


  • Niles, Ohio, United States Planet Fitness - Fitton Clubs Full time

    A career as a Customer Service Representative at Planet Fitness offers the perfect blend of customer interaction, team collaboration and personal growth.With an estimated salary of $45,000 - $60,000 per year, this part-time position provides opportunities for advancement and professional development.About the Role:Provide exceptional customer service to...


  • Niles, Ohio, United States Family Dollar Full time

    Are you passionate about delivering exceptional customer service? Family Dollar is seeking a Customer Service Representative to join our team!Job Summary:This role involves providing outstanding service to customers, greeting them warmly and assisting with merchandise selection. You will also be responsible for completing cash register transactions and...


  • Niles, Ohio, United States Walgreen Co Full time

    Company OverviewWe are Walgreen Co., a leading pharmacy chain, seeking an experienced and friendly individual to join our team as a Pharmacy Customer Service Associate. This role is perfect for someone who is passionate about delivering exceptional customer service and has a strong understanding of retail operations.Job SummaryThe successful candidate will...


  • Niles, Ohio, United States Family Dollar Full time

    Company Overview: As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences. Our team members are the face of our brand, and we're looking for someone who can provide top-notch service to our customers.">Estimated Salary: $25,000 - $35,000 per yearJob Description: In this role, you will be...


  • Niles, Ohio, United States Omni Fiber LLC Full time

    Customer Acquisition OpportunityOmni Fiber LLC is seeking a driven Residential Customer Acquisition Representative to join our team. As the face of Omni Fiber within the communities of Niles OH, this role is accountable for increasing the number of Omni Fiber customers and community event representation within assigned markets. The estimated annual salary...


  • Niles, Ohio, United States Youngstown Area Goodwill Industries Full time

    As a Customer Service Team Lead at Youngstown Area Goodwill Industries, you will play a vital role in ensuring exceptional customer experiences and driving sales growth in our retail store. If you have a passion for delivering outstanding customer service and leading high-performing teams, we encourage you to apply.Key Responsibilities:SUPERVISE AND COACH...


  • Niles, Ohio, United States Youngstown Area Goodwill Industries Full time

    Job Description:As a Customer Service Team Lead at Youngstown Area Goodwill Industries, you will play a vital role in ensuring the smooth operation of our retail store. Your primary responsibility will be to supervise all aspects of the store, including customer service, sales growth, and merchandising.Responsibilities:Supervise and manage a team of customer...


  • Niles, Ohio, United States Walgreen Co Full time

    **Role Overview:**The Pharmacy Customer Service Associate is a vital member of the Walgreens retail pharmacy team. This role involves interacting with customers, processing transactions, and ensuring compliance with regulatory requirements.**Responsibilities:Operate a cash register accurately and efficiently while providing excellent customer service.Resolve...


  • Niles, Ohio, United States Burlington Full time

    We're seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at Burlington. In this key role, you will:Demonstrate a genuine commitment to delivering outstanding customer service, consistently exceeding expectations.Work effectively in a fast-paced retail environment, prioritizing tasks and meeting deadlines...


  • Niles, Ohio, United States Planet Fitness Full time

    Company OverviewPlanet Fitness is a leading health and wellness franchise with over 2,000 locations across the United States. Our mission is to provide an affordable, high-quality fitness experience that inspires our members to reach their full potential.


  • Niles, Ohio, United States Farmers National Full time

    We are seeking a talented Customer Service Specialist to join our team at Farmers National! As a Customer Service Specialist, you will be responsible for providing top-notch customer service, processing customer transactions, and promoting our products and services. Our ideal candidate is customer-focused, organized, and able to multitask with ease. $55,000...


  • Niles, Ohio, United States Michaels Stores Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused Customer Service Ambassador to join our team at Michaels Stores. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an enjoyable shopping experience.The ideal candidate will have excellent...


  • Niles, Ohio, United States Family Dollar Full time

    Retail Sales OpportunityWe are seeking a highly skilled Customer Service Associate to provide exceptional service to customers by greeting them warmly, answering their questions, and assisting with the selection of merchandise. The ideal candidate will possess excellent communication skills, a strong commitment to customer satisfaction, and the ability to...


  • Niles, Ohio, United States Walgreen Co Full time

    Job Description:This role involves providing exceptional customer service and ensuring seamless transaction processes. As a Pharmacy Customer Service Associate, you will be responsible for interacting with customers, processing sales, and maintaining a clean workspace.Main Responsibilities:Process sales transactions accurately and efficiently.Provide...


  • Niles, Ohio, United States Planet Fitness - Fitton Clubs Full time

    Required Skills and Qualifications:Exceptional customer service skillsPrior customer service experience preferredAbility to interact with members and coworkers in a positive and professional wayPunctuality and reliability are a must


  • Niles, Ohio, United States Walgreen Co Full time

    Company OverviewThe Walgreen Co is a leading pharmacy retailer that aims to provide exceptional customer service. Our team is dedicated to delivering a distinctive and delightful customer experience.


  • Niles, Ohio, United States Gordon Food Service Full time

    In our retail stores, you will find a unique blend of retail excitement and personalized customer service. We are looking for enthusiastic and dedicated individuals who share our passion for delivering exceptional customer experiences.As a Part Time Store Associate, you will play a vital role in creating a 'Customer is King' environment. With over 170+...