Customer Service Liaison for Real Estate Law Firm
3 weeks ago
Gomez Law, APC is a fast-growing real estate law firm based in Los Angeles, California. We are seeking an experienced Intake Specialist to join our team.
Job SummaryThe Intake Specialist plays a critical role in providing exceptional client service by greeting potential clients, gathering essential information, and scheduling consultations. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
About UsWe are dedicated to delivering high-quality legal services with a client-first approach. Our team is passionate about providing personalized support to our clients, and we are committed to building long-lasting relationships.
Key Responsibilities- Respond to phone calls, emails, and web inquiries from potential clients in a timely and professional manner.
- Gather and input essential client information into our case management system (e.g., Clio).
- Pre-screen clients to assess their legal service needs and eligibility.
- Schedule consultations and follow up with clients to confirm appointments.
- Collaborate with the legal team to ensure a seamless handoff of client information.
- Maintain accurate records of all interactions and ensure compliance with intake procedures.
- Previous experience in a legal or customer service role is preferred.
- Strong verbal and written communication skills.
- High level of organization and attention to detail.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficiency with case management software (e.g., Clio) or willingness to learn.
- Bilingual (English/Spanish) is a plus but not required.
- $18 per hour
- Full-time, 40 hours per week
- Opportunities for growth and professional development
- A dynamic and collaborative work environment
- Fully Remote Work
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