Customer Relations Associate
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Associate. In this role, you will play a vital part in ensuring customer satisfaction, managing sales inquiries, and collaborating with various departments to deliver outstanding service and meet sales goals.
Key Responsibilities:
- Coordinate customer transactions, including order processing and sales inquiries.
- Generate customer orders, estimates, and service recommendations.
- Verify product details, quantities, and pricing on all orders to ensure accuracy.
- Provide daily customer support to address inquiries and assist with their needs.
- Follow up on customer inquiries and requests promptly.
- Maintain and update customer records and files for efficient tracking and communication.
- Resolve customer complaints professionally and effectively.
- Collaborate with the management team to develop corrective actions aligned with company goals.
Preferred Skills:
- Demonstrated ability and desire to always keep the customer first, addressing their needs and ensuring satisfaction throughout the sales process.
- Proficiency in MS Office applications such as Word, Excel, and Outlook.
- Problem-solving mindset and a commitment to continuous improvement.
- Capable of addressing practical issues and handling various scenarios.
- Strong written and verbal communication skills, maintaining high standards in all forms of communication, including email.
About Voyager:
Voyager is a dynamic and customer-centric company that values exceptional service and relationships. We are committed to delivering outstanding results and exceeding customer expectations.
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