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Customer Service Representative

2 months ago

Owasso, Oklahoma, United States Asurion Full time
Job Title: Floating Retail Specialist

Job Summary:

We are seeking a highly skilled and customer-focused Floating Retail Specialist to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in our retail locations.

Key Responsibilities:

  • Travel to various locations within the district to provide technical support and sales services
  • Provide personalized customer experiences, troubleshoot, and repair electronic devices
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Monitor virtual messaging platforms and upsell Asurion home+ products
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory and partner with cross-functional teams to deliver programs and processes
  • Share best practices between stores to ensure consistent and efficient delivery of service and repairs
  • Drive own vehicle safely and responsibly to and from locations
  • Through interactions with customers, demonstrate integrity in serving, solving, and selling

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, based on business needs
  • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations
  • Travel for this position should be expected up to 100% of the time
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Knowledge of mobile devices and operating systems

What We Offer:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits – Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • Mileage Reimbursement
  • And more Asurion offers a wide range of perks and benefits for mental, physical, and financial health

About Us:

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.