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Administrative Support Associate

1 month ago

Vadnais Heights, Minnesota, United States Luther Automotive Group Full time

Seeking an Administrative Support Associate - Customer Service Representative to join our team at Luther Automotive Group. This role is responsible for providing exceptional customer service, managing the switchboard, and performing various administrative tasks.

About Us

Luther Automotive Group has been serving our community for over 70 years, built on strong family values and a commitment to excellence. We pride ourselves on treating our guests, team members, and communities with the utmost respect and care.

We are committed to offering our team members a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with matching contributions. We also offer paid vacation time, growth opportunities, and a friendly work environment.

Responsibilities
  • Operate the switchboard, answering phones and directing customers to the appropriate department in a professional and efficient manner
  • Communicate with callers in a friendly and courteous tone, minimizing hold times and resolving customer complaints diplomatically
  • Handle cash, checks, and credit card payments from customers, making correct change and issuing receipts as needed
  • Assist managers with various clerical duties, such as data entry and record-keeping
Requirements
  • 1+ year of experience in a customer-facing role or similar environment
  • Ability to effectively communicate customer interests, needs, and requests to management and sales personnel
  • Basic knowledge of Microsoft Office, with ability to learn new software quickly
  • Available to work flexible hours, including nights, weekends, and some holidays
Estimated Salary: $35,000 - $45,000 per year