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Restaurant Operations Manager

2 months ago


Redlands, California, United States Shake Shack Full time

Job Summary:

As a Restaurant Shift Manager at Shake Shack, you will be responsible for leading and driving the daily operations of the restaurant. This includes overseeing the preparation and presentation of our high-quality menu items, managing inventory and supplies, and ensuring exceptional customer service.

Key Responsibilities:

  • Lead and motivate a team of restaurant staff to meet the high standards of excellence
  • Develop and implement strategies to improve restaurant performance and customer satisfaction
  • Manage inventory, supplies, and labor costs to ensure efficient operations
  • Collaborate with other restaurant managers to achieve business objectives
  • Provide exceptional customer service and resolve any customer complaints in a timely and professional manner

Requirements:

  • Proven experience in a restaurant management role
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Knowledge of restaurant operations and management principles
  • High school diploma or equivalent required; degree in hospitality or related field preferred