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Showroom Sales Specialist

2 months ago

Nashua, New Hampshire, United States The Norfolk Companies Full time
Position Overview

The Norfolk Companies, a well-established family-owned enterprise, has been a prominent name in kitchen and bath design for over four decades. We pride ourselves on delivering exquisite designs and unparalleled service to our clientele. We are currently seeking a dedicated individual to enhance our showroom operations.

If you have a passion for interior design and enjoy creating inviting spaces, this role may be a perfect fit. The Sales Support Coordinator plays a crucial role in ensuring the seamless operation of our showroom by assisting clients, collaborating with designers, and managing workflow efficiently. Providing outstanding customer service is at the heart of our mission, and this position is essential in achieving that goal.

This role is ideal for someone with experience in administrative support or front desk operations within a dynamic environment. As a customer-facing position, professionalism, exceptional organizational skills, and the ability to manage multiple priorities are essential.

Key Responsibilities:

  • Serve as the primary point of contact for clients through various communication channels.
  • Assess customer needs and guide them through their decision-making process.
  • Facilitate introductions to our skilled designers while showcasing our impressive showroom.
  • Engage in product sales, including vanities and hardware.
  • Maintain showroom aesthetics, ensuring displays are appealing and marketing materials are up-to-date.

Qualifications:

Skills and Attributes:

  • Excellent communication skills with a professional demeanor.
  • Self-motivated with a desire for personal and professional growth.
  • Highly organized with a commitment to maintaining a tidy workspace.
  • Ability to handle multiple tasks efficiently.
  • Friendly and courteous approach with a strong customer service orientation.
  • Proficient in internet research for product sourcing.
  • Fluent in English; bilingual skills are advantageous.

Experience:

  • Prior experience in managing a front office or similar role.
  • Minimum of two years in a customer-facing position within a retail or sales environment.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
  • Familiarity with kitchen cabinet products is a plus.
  • Experience with HubSpot is beneficial.

Work Environment:

  • Ability to sit for extended periods.
  • Comfortable working on a computer for data analysis.
  • Physical capability to walk, bend, and stand as needed.
  • Professional appearance is required.
  • Must be able to pass any necessary drug screening and medical examinations.
  • Ability to lift and/or pull weights exceeding 30 lbs.

We are an equal opportunity employer.