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Account Associate

2 months ago

New York, New York, United States World Insurance Associates, LLC. Full time
Job Description

At World Insurance Associates, LLC., we are seeking a highly skilled and detail-oriented Account Associate - Employee Benefits Specialist to join our team. As a key member of our Employee Benefits Practice, you will play a vital role in supporting our clients' day-to-day service needs.

Key Responsibilities:
  • Contribute to Employee Benefits Strategy: Gather vendor/client information and census, obtain historical data necessary for bid process, prepare RFPs, input, track, and analyze benchmarking data, provide value-added analysis and summaries, etc.
  • Complete Reports and Administrative Actions: Request Schedule As for Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions, etc.
  • Support Open Enrollment Process: Coordinate meetings, prepare materials and presentations, check information, update internal systems, deliver enrollment presentations, answer employee questions, etc.
  • Assist with Implementation of New Lines of Coverage: Ensure a smooth transition, complete all new and renewal business documentation.
  • Update Agency Management System: New client and renewal information.
  • Set Up Online Benefits Enrollment Support Tools: Assist with setup.
  • Resolve Claims or Administrative Issues: Resolve claims or administrative issues on behalf of client, escalate claims issues by identifying where plan provisions were misapplied.
  • Plan, Prioritize, and Provide Timely Work: Consistently and independently for new business and renewals, ensuring internal and external deadlines are met.
  • Attend Client Meetings: Onsite and offsite client meetings as necessary.
  • Contribute to Client Retention Efforts: Build strong client satisfaction from a tactical client management perspective.
  • Comply with Established Best Practices: Client segment utilizing established workflows to deliver service excellence within the scope of services for assigned clients.
Qualifications:
  • Developing Knowledge: EB carriers, EB products and plans, and carrier broker/client portals.
  • Developing Knowledge: Group benefits in multiple product lines (i.e., medical, dental, life, AD&D, disability) and federal/state legislation related to the insurance industry.
  • Developing Knowledge: Agency management systems, quoting tools, and EB workflows.
  • Developing Knowledge: EB value proposition by segmentation, applicable EB templates, and standardized client service deliverables.
  • 2-3 Years of Experience: Employee Benefits Brokerage Client Management experience.
  • Education: Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry.
  • License: Life/Health insurance license or the ability to obtain immediately required.
  • Skills: Strong financial acumen, with the ability to develop and work with mathematical formulas. Excellent time management and organizational skills with attention to detail and the ability to multi-task.
  • Relationships: Ability to maintain effective relationships with peers, clients, and carriers.
  • Communication: Ability to effectively communicate, both written and verbally, with internal and external stakeholders.
  • Problem-Solving: Ability to work independently, be resourceful, and problem-solve with strong analytical and critical thinking skills and high sense of urgency.
  • Software Skills: Advanced skills in Excel, PowerPoint, and Word.