Accommodation Service Coordinator
4 days ago
We are looking for a dedicated Guest Experience Host to join our team at Comfort Inn & Suites. As a key member of our front desk team, you will be responsible for creating a welcoming atmosphere for our guests and ensuring their stay is comfortable and enjoyable. If you have previous experience in customer service and a passion for delivering exceptional guest experiences, we encourage you to apply.
Job DescriptionThis role involves registering guests, managing reservations, and providing information about rooms, rates, and amenities. You will also be responsible for performing check-in and check-out tasks, managing online and phone reservations, and verifying guest credit card data. Additionally, you will need to collect necessary information from guests, welcome them upon arrival, and assign rooms accordingly.
Responsibilities- Registration and Reservations Management: Register guests, manage online and phone reservations, and provide information about rooms, rates, and amenities
- Check-In and Check-Out Tasks: Perform check-in and check-out tasks efficiently, ensuring a smooth and seamless experience for our guests
- Payment Verification: Inform guests about payment methods and verify credit card data securely
- Guest Information Collection: Collect necessary information from guests, including contact details and dates of stay
- Room Assignment: Welcome guests upon arrival and assign rooms accordingly
- Client Communication: Respond promptly to client complaints in a professional manner
- Collaboration: Liaise with housekeeping staff to ensure rooms are clean and fully-furnished
- VIP Services: Confirm group reservations and arrange personalized services for VIP guests and event attendees
- Record Keeping: Maintain accurate records of bookings and payments
The estimated salary for this position is $42,000 - $60,000 per year, depending on experience and qualifications.
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