Customer Service Representative

3 weeks ago

Cypress, California, United States CVS Health Full time
About CVS Health

CVS Health is a leading healthcare provider that is committed to delivering high-quality, patient-centered care to our communities. We strive to create a workplace culture that values diversity, inclusion, and teamwork.

What We Offer:
  • A competitive salary, ranging from $16.20 to $16.20 per hour, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement savings plan, employee stock purchase plan, and paid time off
  • Opportunities for growth and career development, including training and education assistance
Job Description:

This Retail Store Associate position plays a critical role in delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our retail operations. As a member of our team, you will have the opportunity to work closely with customers, colleagues, and other stakeholders to ensure that our store meets the highest standards of quality and service.

Key Responsibilities:
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
Requirements:
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Benefits:
  • A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement savings plan, employee stock purchase plan, and paid time off
  • Opportunities for growth and career development, including training and education assistance

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