Technical Service Provider
1 week ago
Job Overview:
DYOPATH is a leading Managed Service Provider (MSP) that empowers organizations by delivering trusted IT solutions. We are seeking a seasoned Desktop Support Analyst II to join our team in Montgomeryville, PA. As a key member of our technical team, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and collaborating with colleagues to resolve complex problems.
Key Responsibilities:
- Investigate and resolve user-reported hardware and software issues in a timely and efficient manner.
- Deliver exceptional technical support to end-users, including installing, deploying, and maintaining computer systems and peripherals.
- Work collaboratively with colleagues to resolve complex technical issues and improve overall service quality.
- Develop and maintain accurate knowledge base articles to empower colleagues to troubleshoot effectively.
Requirements:
- Bachelor's degree in Computer Science, IT, or related field (or 4 years of experience).
- Experience as a Desktop Support Analyst I (ready to level up).
- Expertise in troubleshooting hardware and software.
- Experience with SharePoint and Microsoft O365.
- Exceptional written and verbal communication skills.
- Customer-centric attitude.
- Prioritization and organizational skills.
Compensation and Benefits:
- $34.90/hour salary.
- Comprehensive health insurance plans.
- 401(k) plan with company match.
- Paid Time Off (including holidays and vacation days).
- Ongoing training & growth opportunities.
- Pet Insurance.
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