Technical Service Provider

1 week ago


Montgomeryville, Pennsylvania, United States DYOPATH Full time

Job Overview:

DYOPATH is a leading Managed Service Provider (MSP) that empowers organizations by delivering trusted IT solutions. We are seeking a seasoned Desktop Support Analyst II to join our team in Montgomeryville, PA. As a key member of our technical team, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and collaborating with colleagues to resolve complex problems.

Key Responsibilities:

  • Investigate and resolve user-reported hardware and software issues in a timely and efficient manner.
  • Deliver exceptional technical support to end-users, including installing, deploying, and maintaining computer systems and peripherals.
  • Work collaboratively with colleagues to resolve complex technical issues and improve overall service quality.
  • Develop and maintain accurate knowledge base articles to empower colleagues to troubleshoot effectively.

Requirements:

  • Bachelor's degree in Computer Science, IT, or related field (or 4 years of experience).
  • Experience as a Desktop Support Analyst I (ready to level up).
  • Expertise in troubleshooting hardware and software.
  • Experience with SharePoint and Microsoft O365.
  • Exceptional written and verbal communication skills.
  • Customer-centric attitude.
  • Prioritization and organizational skills.

Compensation and Benefits:

  • $34.90/hour salary.
  • Comprehensive health insurance plans.
  • 401(k) plan with company match.
  • Paid Time Off (including holidays and vacation days).
  • Ongoing training & growth opportunities.
  • Pet Insurance.


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