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Pharmacy Operations Supervisor

2 months ago


Chester, Virginia, United States EVERSANA Full time
Job Overview

Company Overview:
At EVERSANA, we take pride in being recognized as a Great Place to Work globally. Our mission is to foster a healthier world through innovative solutions. Our dedicated team of over 7,000 professionals is committed to delivering next-generation commercialization services tailored for the life sciences sector. We partner with more than 650 clients, ranging from pioneering biotech startups to established pharmaceutical enterprises, to bring groundbreaking therapies to market and support the patients who rely on them.

We value diversity in backgrounds and experiences, recognizing that improving patient lives is a shared responsibility. We seek individuals from all walks of life to help shape the future of healthcare and the life sciences industry. Our inclusive culture is built on our core beliefs, and we actively seek team members who are not only skilled but also genuinely care about our mission, our clients, and the patients we serve.

Position Summary:

The Pharmacy Operations Manager oversees the daily functions of a dedicated team, which includes responsibilities such as recruitment, workflow management, scheduling based on program requirements, performance evaluation, and team development. This role ensures adherence to key performance metrics and contractual commitments, maintaining high levels of client and customer satisfaction. Additionally, the Pharmacy Operations Manager collaborates with leadership to formulate policies and procedures while identifying opportunities for operational enhancements.

Key Responsibilities:
  • Establish clear objectives, effective strategies, and measurable outcomes.
  • Ensure efficient task completion by managing team performance, workflows, and resources.
  • Motivate team members to maximize their contributions.
  • Develop a strong talent pipeline to meet future organizational needs.
  • Coordinate and manage various projects, programs, and services.
  • Supervise daily operations of the team.
  • Facilitate onboarding and training for all team members on departmental protocols.
  • Identify and implement cross-training initiatives.
  • Schedule personnel according to program requirements and available resources.
  • Provide coaching and development for direct reports through team meetings and one-on-one sessions.
  • Act as a point of escalation for complex customer issues.
  • Engage with clients regarding operational performance in alignment with program specifications.
  • Continuously assess team efficiency, productivity, and accuracy, implementing improvements as necessary.
  • Encourage and foster effective teamwork across all organizational levels.
  • Adapt to a fast-paced, dynamic environment while maintaining confidentiality and meeting deadlines.
  • Serve as a backup for team operations as needed.
  • Perform additional duties as assigned.

Reasonable accommodations may be provided to enable individuals with disabilities to fulfill the essential functions of this role.

Leadership Expectations:

As a people leader, it is essential to possess both the technical skills necessary for task completion and the emotional intelligence to align with our cultural values. In addition to the management and leadership responsibilities outlined above, this role includes:

  • Supervising a team, fostering a collaborative environment, and ensuring compliance with quality standards and organizational policies.
  • Addressing employee concerns, evaluating performance, and providing coaching.
  • Monitoring key performance indicators to ensure adherence to client contracts and customer satisfaction.
Job Requirements:
  • Travel requirements are minimal (