IT Support Specialist

2 weeks ago

Harrisburg, Pennsylvania, United States Commonwealth of Pennsylvania Full time

Reference #:

POSITION OVERVIEW


Are you an adept problem solver with a passion for information technology (IT)? The Commonwealth of Pennsylvania offers a remarkable opportunity for a dedicated Information Technology Technician within the Services and Support Division.

This role is integral to providing internal customer assistance as part of the Help Desk Team, supporting an organization that generates significant revenue through its retail operations.


The Help Desk serves as the primary contact point for service and support related to hardware, software, and procedural Point of Sale (POS) challenges, along with all IT-related inquiries.

This position entails delivering Call Center Support based on established workflows and addressing common technical issues. Enhance your IT career by exploring this opportunity.

WORK DESCRIPTION


The Help Desk caters to a diverse client base, encompassing over 2,000 personal computers equipped with various software, more than 1,200 POS systems with associated inventory management applications, network printers, and networking devices.

You will collaborate within a team framework in Information Technology Services (ITS) and work closely with other divisions and departmental offices to ensure compliance with procedural standards.


This is a first-level technical support role that provides assistance based on established troubleshooting protocols and common resolution strategies.

Your responsibilities will also include handling inquiries from the public and retail locations, documenting all client interactions for efficient tracking from initial contact to resolution, and escalating issues to higher support levels when necessary.

Engage in stimulating technical support challenges with our team.

For more details about this position, please refer to the position description.

WORK SCHEDULE AND ADDITIONAL INFORMATION:
Full-time employment with a schedule from 9:00 AM to 5:00 PM, Monday to Friday, including a 30-minute lunch break.

TELEWORK:

There may be an opportunity for full-time telework, requiring in-office attendance four days per month, depending on operational needs.

To qualify for telework, you must have a securely configured high-speed internet connection and work from an approved location within Pennsylvania.

If teleworking is not feasible, you will have the option to report to the headquarters office.

SALARY:
In certain instances, the starting salary may be fixed. Further communication regarding this position will be sent via email. Please check your email, including spam/junk folders, for updates.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS:

Minimum experience and training requirements include: One year of experience as an IT Help Desk Technician; or an associate degree in an IT-related field; or two years of experience in IT support services involving hardware and software installation, operation, and maintenance; or one year of experience in IT support services combined with completion of a one-year apprenticeship in the IT technical support field; or an equivalent combination of experience and training.


OTHER REQUIREMENTS:
You must meet the residency requirement for Pennsylvania. For more information on how to meet these requirements, please refer to the relevant guidelines. You must be capable of performing essential job functions.

LEGAL REQUIREMENTS:
Successful completion of a background investigation is mandatory. Applicants with felony convictions within the last ten years are not eligible for employment, per state regulations. Other criminal convictions will be evaluated on a case-by-case basis.

APPLICATION PROCESS:

Resumes, cover letters, and similar documents will not be reviewed. Eligibility information must be provided directly on the application, including relevant experience and education.

If claiming education in your responses, please attach a copy of your college transcripts for consideration. Unofficial transcripts are acceptable. Applications must be submitted by the closing date. Late applications and other required materials will not be accepted. Failure to comply with these application requirements may result in disqualification.


VETERANS:
Pennsylvania law provides employment preference for qualified veterans for many state and local government positions.

To learn more about employment preferences for veterans, please refer to the appropriate resources.


If you are contacted for an interview and require accommodations due to a disability, please discuss your needs with the interviewer in advance of your interview date.


EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your examination for this position. No additional exam is required.

Your score will be based on the detailed information provided in your application and responses to supplemental questions.

Your score is valid only for this specific posting.

IMPORTANT:
Providing complete and accurate information is crucial; otherwise, your score may be lower than warranted, or you may be disqualified. You may only apply/test once for this posting. Results will be communicated via email.

The Commonwealth is an equal employment opportunity employer, committed to fostering a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified individuals to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate based on race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

  • IT Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States Insight Global Full time

    Position: IT Support SpecialistLocation: On-siteContract Type: Contract to hireSalary: $24/hr to $27/hrCompensation may vary based on various factors, including skills, experience, and education. Benefits for this position will commence on the 31st day of employment and will include medical, dental, and vision insurance, as well as options for HSA, FSA, and...

  • Pediatric Speech Language Specialist

    1 week ago

    Harrisburg, Pennsylvania, United States Smartwork IT Services Full time

    Job OverviewPosition Title: Pediatric Speech Language SpecialistEmployment Type: Full-timeLocation: Harrisburg, PAThe organization is in search of a committed pediatric Speech Language Specialist to provide essential services to school-aged children. This full-time role offers a fulfilling opportunity to significantly influence students' communication...

  • Travel Nurse RN Dialysis Specialist

    4 days ago

    Harrisburg, Pennsylvania, United States Healthcare Support Full time

    Job Title: Travel Nurse RN Dialysis SpecialistJob Summary: Healthcare Support is seeking a skilled Travel Nurse RN Dialysis Specialist to join our team.Job Responsibilities:Provide high-quality patient care in a dialysis setting.Collaborate with healthcare teams to develop and implement effective treatment plans.Conduct thorough assessments and evaluations...

  • Registered Nurse

    10 hours ago

    Harrisburg, Pennsylvania, United States Healthcare Support Full time

    Job Summary:Healthcare Support is seeking a skilled Registered Nurse to join our team as a Dialysis Specialist. This is a contract position that requires a minimum of one year of chronic dialysis experience within the last two years.About the Role:Provide high-quality patient care in a dialysis settingCollaborate with healthcare teams to develop and...

  • Technical Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States ARK Solutions, Inc. Full time

    Technical Support SpecialistOnsiteCompany: ARK Solutions, Inc.The Technical Support Specialist is responsible for providing assistance to users experiencing difficulties with business applications. This role involves handling incoming calls and inquiries, guiding users through login issues, password resets, and navigating software applications. When...

  • Technical Support Specialist

    1 week ago

    Harrisburg, Pennsylvania, United States Mindlance Full time

    100% Remote position Position Overview: A Technical Support Specialist is responsible for managing inquiries (calls, chats, requests) from employees and contractors regarding technical challenges faced in their daily operations. Support specialists will leverage their expertise and our team's knowledge repository to address and resolve issues reported by...

  • Culinary Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States ProMedica Senior Care Full time

    Culinary Support SpecialistProMedica Senior Care is a prominent, mission-driven organization dedicated to enhancing health and well-being across various communities. With a commitment to quality care, we operate numerous facilities providing a wide range of services, including skilled nursing, assisted living, and rehabilitation.Position OverviewAs a...

  • Culinary Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States ProMedica Senior Care Full time

    Position: Culinary Support SpecialistProMedica Senior Care is a dedicated, mission-driven organization focused on enhancing health and well-being across various communities. With a strong presence in multiple states, we pride ourselves on delivering exceptional care through our extensive network of facilities.Role Overview: As a Culinary Support Specialist,...

  • Culinary Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States ProMedica Senior Care Full time

    Culinary Support SpecialistProMedica Senior Care is a leading organization dedicated to enhancing health and well-being across various communities. Our mission-driven approach ensures that we provide exceptional care and services to our residents.Position OverviewAs a Culinary Support Specialist, you will play a vital role in assisting the Food Service...

  • Technical Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States ATC Full time

    Position - Technical Support SpecialistLocation - Remote Work AvailableOverviewThis role involves a hybrid work schedule, where contractors will alternate between working onsite and remotely.Shifts are flexible, allowing for either an 8:00 AM to 4:30 PM or an 8:30 AM to 5:00 PM schedule, based on preference.Initial training will be conducted onsite, after...

  • IT Support Specialist

    2 days ago

    Harrisburg, Pennsylvania, United States Connections Health Solutions Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Connections Health Solutions. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance and support to our staff and users.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of...

  • Customer Support Specialist

    7 days ago

    Harrisburg, Pennsylvania, United States rabbittransit Full time

    Location: Remote Pay: $16.75/hour, Weekly Pay Schedule: Monday-Friday 7:30am-4pm Our customer support division operates Monday through Friday from 7 AM to 7 PM and Saturdays from 8 AM to 4 PM. Every incoming call represents a chance to positively influence someone's experience. As a Customer Support Specialist at rabbittransit, your role extends beyond...

  • Support Specialist for Seniors

    1 week ago

    Harrisburg, Pennsylvania, United States Oak Wood Home Care Agency Full time

    Job OverviewAbout Oak Wood Home Care Agency: Become an integral part of our dedicated team as a Support Specialist for Seniors, committed to improving the lives of elderly individuals and those with disabilities. Your efforts will significantly enhance their daily experiences and overall well-being.Perks of Joining Us:Performance-based bonusesCompany...

  • IT Support Specialist

    2 days ago

    Harrisburg, Pennsylvania, United States Company-wide Full time

    Job SummaryThe IT Support Specialist will provide technical assistance to company-wide personnel, ensuring the smooth operation of computer systems and networks. This role involves troubleshooting and resolving technical issues, installing and configuring hardware and software, and maintaining accurate documentation of IT procedures.Key...

  • Childcare Support Specialist

    1 week ago

    Harrisburg, Pennsylvania, United States YWCA of Greater Harrisburg Full time

    Job OverviewThe YWCA of Greater Harrisburg is in search of a Childcare Support Specialist / Food Service Provider for our Pre-K Counts initiative.This role encompasses two primary responsibilities: As a Food Service Provider, you will be tasked with preparing healthy meals throughout the year for participants in our Child Development Center, while also...

  • Youth Support Specialist

    7 days ago

    Harrisburg, Pennsylvania, United States LYFE at Schaffner Youth Shelter (Leading Youth For Excellence) Full time

    Position OverviewLYFE at Schaffner Youth Shelter is in search of a Youth Support Specialist to become a vital part of our dedicated team. The main duty of the Youth Support Specialist is to deliver essential services to young clients and their families. This encompasses leading group activities, executing treatment plans, and fostering positive behaviors.Key...

  • Personal Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States dream home care llc Full time

    Engaging Role in Compassionate CareWe are seeking a dedicated full-time Personal Support Specialist to contribute to our mission at Dream Home Care LLC. If you are committed to enhancing the quality of life for individuals and thrive in a nurturing atmosphere, this position may be ideal for you.Deliver personalized care and assistance to clients in...

  • Medical Support Specialist

    3 days ago

    Harrisburg, Pennsylvania, United States HAMILTON HEALTH CENTER INC Full time

    Job SummaryHamilton Health Center Inc. is seeking a highly skilled and compassionate Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesPre-Visit Preparation: Review provider schedules and compile patient lists...

  • Talent Acquisition Support Specialist

    1 week ago

    Harrisburg, Pennsylvania, United States Abel Personnel Full time

    Job OverviewBecome a Part of Our Team as a Talent Acquisition Support Specialist at Abel PersonnelAre you driven by the desire to help individuals find their ideal job opportunities? Do you excel in a vibrant and fast-moving workplace? Abel Personnel is in search of a dedicated and motivated Talent Acquisition Support Specialist to enhance our team.About Our...

  • IT Support Specialist

    5 days ago

    Harrisburg, Pennsylvania, United States Company-wide Full time

    Job SummaryThe Information Technology group at McCormick Taylor is seeking a skilled IT Support Specialist to maintain the company's computer hardware and networks. As a key member of our team, you will provide technical support to end users, troubleshoot and resolve issues, and ensure the smooth operation of technology throughout the company.Key...