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Sales Associate

2 months ago

Tukwila, Washington, United States Carter's Full time
About Carter's

Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. Our brands, Carter's and OshKosh B'gosh, are sold in leading department stores, national chains, and specialty retailers domestically and internationally.

Job Summary

The Sales Associate is responsible for creating a positive store environment by interacting with customers and employees. This role maximizes sales by ensuring a neat, clean, and organized store, and executes operational activities to protect Company assets through exceptional customer service.

Key Responsibilities
  • Customer Focus:
    • Confidently and proactively helps resolve issues for customers and balances multiple customers in a busy retail environment.
    • Meets customer needs by assisting with locating merchandise, informing customers of promotions, and revisiting frequently to ensure a positive shopping experience.
    • Expedites point of sale transactions at the time of the sale.
    • Completes floor replenishment and shipment as needed to ensure customer satisfaction and size availability.
  • Brand Execution:
    • Ensures store visual standards are set to company direction.
    • Executes replenishment process, recovers, and cleans the sales floor to company standard.
    • Completes merchandise floor sets according to visual standards and directives.
    • Maintains solid product knowledge and merchandise presentation.
    • Articulates current promotional events and the brand loyalty program with the customer.
  • Drive Growth:
    • Minimizes store loss by providing exceptional customer service.
    • Maintains housekeeping standards to ensure a positive experience for customers and team.
    • Meets or exceeds company productivity standards for all operational processes.
    • Achieves daily goals as established by management.
  • Team Development:
    • Establishes and maintains a cooperative working relationship with all members of the team.
    • Adapts performing assignments as requested.
    • Supports management direction of store.
    • Supports, trains, and coaches others to success.
    • Adheres to all company policies and safety procedures as directed by the company.
Requirements
  • Demonstrated customer engagement skills.
  • Ability to handle multiple tasks concurrently.
  • High school diploma or GED preferred.
  • Ability to communicate effectively with customers and employees.
  • Retail/specialty apparel knowledge and experience preferred.
Availability
  • Availability to meet the needs of the business that may include days, nights, weekends, and holidays as scheduled.
  • Any availability changes must be approved by the Store Manager and will be approved based on business needs.
  • Scheduled working shifts from 3-8 hours in length (applicable state laws apply).
  • Minimum number of hours is not guaranteed.
Compensation

Compensation for this position ranges from $22.25 per hour based on experience and location.

About Carter's

Carter's is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.