Safety and Security Professional
4 weeks ago
Catholic Charities is seeking a highly skilled and compassionate Safety Associate to provide exceptional customer service and ensure the safety and security of our buildings and grounds.
The ideal candidate will possess a strong understanding of trauma-informed care and de-escalation techniques, with the ability to work effectively with diverse populations.
Responsibilities include:
- Patrolling designated areas, interacting with clients, tenants, volunteers, and guests to build positive relationships and respond to calls for service.
- Utilizing interpersonal skills, trauma-informed care framework, and de-escalation techniques to influence escalated situations and promote a culture of safety and respect.
- Identifying, assessing, and understanding crisis intervention from incident onset to recovery procedures.
- Providing service that is tailored to meet the unique needs of our clients, tenants, and guests.
- Partnering with program staff to foster a culture of improvement and innovative thinking.
- Occasionally filling in for breaks or cross-coverage of housing and emergency services desks.
- Acting as a point of contact for first responders and following up after incidents.
Requirements include:
- High school diploma or equivalent.
- Two years of customer service and security experience.
- One year of shelter or outreach experience preferred.
- CPI de-escalation and self-defense training preferred.
- Valid driver's license and a safe driving record.
- Basic computer skills.
- Ability to work irregular hours and with diverse populations.
Catholic Charities is an equal opportunity employer.
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