Security Officer

4 weeks ago


Minneapolis, Minnesota, United States Fairview Health Services Full time
Job Summary:

The Security Officer provides for the safety and security of patients, visitors, and staff by responding to their needs, offering assistance, and providing excellent customer service standards. This role requires proactive work to prevent theft and vandalism, and may involve high-risk situations with exposure to potentially dangerous situations that require a range of safety precautions.

Responsibilities:

Patrolling designated areas and maintaining a safe environment
Detailing daily activities in our report writing system
Responding to calls such as crisis calls, and calls working with unpredictable populations requiring teamwork and clear communication
Utilizing skills such as de-escalation techniques, conflict resolution, and risk analysis
Nurturing a culture of improvement, efficiency, and innovative thinking
Demonstrating ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

Qualifications:

Two years of security or customer service experience, or an Associate's degree and one year of security or customer service experience, or a Bachelor's degree in a related field
Valid Class D Driver's License and DMV record that meets Fairview Insurability requirements for assignments that require the operation of a motor vehicle

Preferred Qualifications:

Hospital Security Experience
Certified Peace Officer (POST)
Emergency Med Tech Basic (EMT-B)

We believe those who excel in this role also exhibit these characteristics:

High standard of creative prioritization skills and priority setting
Focus on customer service/patient service with every interaction
Excellent public relations and interpersonal/communication skills
Ability to work as an effective team member to deliver outstanding care
Ability to use appropriate computer applications
Capable of working independently, demonstrating critical thinking skills
Ability to accept change and empower those around you to engage in ongoing process improvement
A solid understanding of Dignity, Integrity, Service, Compassion, and Innovation
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