Operations Director Role
3 weeks ago
Key Responsibilities:
">The Operations Director Role oversees all Account Managers and on-site scheduled, managed business in a branch office by visiting client sites and ensuring the highest levels of client satisfaction and Security Professional performance.
">About the Job:
">The successful candidate will achieve goals and objectives, ensure the highest level of Security Officer Quality, retain quality clients by providing excellent customer service, build and retain profitable business growth and hire and develop strong talent. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
">Main Responsibilities:
">- ">
- Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction and financial management.">
- Conduct all business with the highest of ethical and professional standards while assuring maintaining client bill rates and overseeing billbacks.">
- Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions and counterparts across the organization.">
- Oversee all managed business and client relationships.">
- Perform daytime client visits and post inspections.">
- Negotiate client account renewals.">
- Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel.">
- Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention.">
- Maintain confidentiality of all information and data.">
- Keep records and prepare accurate and timely feedback / reports as required.">
About You:
">- ">
- Bachelor's degree or related field is required.">
- Minimum of 5 (five) years of general management experience in a service industry is required.">
- Excellent interpersonal and communication skills, including highly effective written and oral delivery is required.">
- Dedication to high quality customer service delivery and integrity through proven client and customer relationships is required.">
- Strategic thinker with financial acumen to grow the business while maintaining and retaining current business is required.">
- Proven track record of excellence in service and financial management using consultative client engagement is preferred.">
- Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources and clients is required.">
- Proven success in hiring the best talent and effectively managing team performance is required.">
- Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform employee investigations is required.">
Salary:
">$75,000 - $110,000 per year based on qualifications and location.
">Benefits:
">- ">
- Company issued laptop and cell phone.">
- Medical, dental, vision, basic life, AD&D, and disability insurance.">
- Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements.">
- Eight paid holidays annually, five sick days, and four personal days.">
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.">
About Allied Universal:
">Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
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