Lead IT Technical Support Specialist

1 week ago


Draper, Utah, United States Strategic Staffing Solutions Full time
Job Title: Sr. VIP Support Analyst

We are seeking a highly skilled Tech Support Specialist to join our team at Strategic Staffing Solutions.

The ideal candidate will have extensive experience in providing top-notch technical support to high-priority clients, with a focus on Windows, Microsoft 365, and mobile applications. This role requires strong problem-solving skills, excellent communication abilities, and the ability to manage complex technical issues with professionalism and urgency.

Responsibilities:
  • Provide expert-level technical support to VIP clients and executives.
  • Troubleshoot and resolve hardware/software issues on Windows operating systems.
  • Manage and support Microsoft 365 applications (Outlook, Teams, Word, Excel).
  • Assist with mobile application support on iOS and Android devices.
  • Administer Active Directory, including user account provisioning and permissions.
  • Maintain documentation for support processes and technical configurations.
  • Collaborate with cross-functional teams to enhance service delivery.
  • Stay updated on emerging technologies to improve support capabilities.

Requirements:
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 3+ years of technical support experience, preferably supporting VIP clients.
  • Proficiency in Windows operating systems and Microsoft 365 administration.
  • Experience with mobile application support and troubleshooting.
  • Strong Active Directory management skills.
  • Excellent problem-solving and communication skills.

Preferred Qualifications:
  • IT certifications (CompTIA A+, MCSE).
  • Experience with ticketing systems and remote support tools.

Estimated Salary Range: $65,000 - $85,000 per year based on location and experience.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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