Lead IT Technical Support Specialist
1 week ago
We are seeking a highly skilled Tech Support Specialist to join our team at Strategic Staffing Solutions.
The ideal candidate will have extensive experience in providing top-notch technical support to high-priority clients, with a focus on Windows, Microsoft 365, and mobile applications. This role requires strong problem-solving skills, excellent communication abilities, and the ability to manage complex technical issues with professionalism and urgency.
Responsibilities:
- Provide expert-level technical support to VIP clients and executives.
- Troubleshoot and resolve hardware/software issues on Windows operating systems.
- Manage and support Microsoft 365 applications (Outlook, Teams, Word, Excel).
- Assist with mobile application support on iOS and Android devices.
- Administer Active Directory, including user account provisioning and permissions.
- Maintain documentation for support processes and technical configurations.
- Collaborate with cross-functional teams to enhance service delivery.
- Stay updated on emerging technologies to improve support capabilities.
Requirements:
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- 3+ years of technical support experience, preferably supporting VIP clients.
- Proficiency in Windows operating systems and Microsoft 365 administration.
- Experience with mobile application support and troubleshooting.
- Strong Active Directory management skills.
- Excellent problem-solving and communication skills.
Preferred Qualifications:
- IT certifications (CompTIA A+, MCSE).
- Experience with ticketing systems and remote support tools.
Estimated Salary Range: $65,000 - $85,000 per year based on location and experience.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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