Technical Support Specialist

4 weeks ago


Draper, Utah, United States Strategic Staffing Solutions Full time

Strategic Staffing Solutions is seeking a Technical Support Specialist to provide expert technical assistance to our clients.

Location: Draper, UT

Hourly Rate: $23-25/hour

The ideal candidate will have strong knowledge of Windows operating systems and Microsoft 365 applications. This role requires excellent communication skills, the ability to respond to high-priority incidents with professionalism and urgency.

Key Responsibilities:

Support up to 450 users across the organization, managing tickets from start to finish, ensuring excellent troubleshooting and problem resolution.

Collaborate with senior personnel confidently and professionally, demonstrating a structured process for diagnosing and resolving issues.

Maintain strong technical troubleshooting skills on the user side, with a focus on desktop and mobile support, both remotely and in person.

Requirements:

1+ years of experience in end-user support in Windows operating systems, proficiency in desktop and mobile support, and strong communication and interpersonal skills.

A Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience), with confidence in working with senior-level stakeholders.



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