System Operations Supervisor

2 days ago

Portland, Oregon, United States Powin Corporation Full time
About Us

Powin Corporation is a leading provider of energy storage solutions, dedicated to creating a cleaner, more resilient, and affordable energy future. Our mission is to advance the next frontier of energy and empower a world powered by clean, carbon-free, renewable energy.

Job Summary

The System Operations Supervisor is a critical role within our Remote Operations Center (ROC), responsible for overseeing 24/7/365 shift operations. This position requires a strong leader who can supervise technical specialists, coordinate with stakeholders, and ensure seamless system health and performance.

Key Responsibilities
  • Supervise and mentor technical specialists to foster a culture of continuous improvement and innovation.
  • Train and support team members for efficient daily operations, allocate resources effectively, and identify training needs.
  • Ensure seamless handoff between shifts and oversee service ticket processing, remote response, and field service support.
  • Coordinate with stakeholders to ensure compliance with Long-Term Service Agreement (LTSA) obligations and serve as the escalation point for stakeholders.
  • Maintain system health and configuration to optimize performance and collaborate with various departments to optimize service protocols and procedures.
  • Report and escalate critical updates to relevant stakeholders and develop and maintain standard operating procedures and quality standards.
  • Participate in root cause analysis, audits, and feedback mechanisms and perform other duties as assigned.
Requirements
  • Bachelor's degree in Electrical Engineering, Renewable Energy, or a related engineering field, or equivalent experience.
  • 5+ years customer service/call center experience (technical call center preferred).
  • 4+ years of energy storage systems experience.
  • 2+ years supervising a team or demonstrated leadership skills, including leading projects or cross-functional teams, mentoring junior team members, and taking on increased responsibilities within a team.
  • Proficient in ticketing systems such as Zendesk, Zuper, and Jira or the ability to quickly learn new systems.
  • Ability to prioritize workload within the team for maximum efficiency and willingness to work night shift, including overtime, holidays, and on-call as needed.
  • Proficient in creating technical documents, manuals, and operating procedures and ability to transfer technical knowledge to assist in training and supporting team members.
  • Strong teamwork skills and ability to work independently with a high sense of accountability and ability to identify training needs and provide effective training solutions.
  • Strong organizational skills to optimize resources availability metrics and strong communication skills to initiate, maintain, and enhance collaboration with stakeholders.
  • Strong problem-solving skills to identify, analyze, and evaluate complex issues.
What We Offer

Powin Corporation offers a competitive compensation package, including medical, dental, vision, retirement, short-term/long-term disability, life insurance, EAP, 401(k), flexible work arrangements, and more. Compensation for this position is commensurate with location, experience, and relevant skills, with a national average base salary range of $84,000-$112,000.

Powin Corporation is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. We are committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.

Powin Corporation participates in E-Verify and candidates will need to pass successfully upon completion of hire date.

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