Customer Service Supervisor

4 days ago


Moultrie, Georgia, United States Dollar General Full time
Job Summary:

We are seeking an experienced Customer Service Supervisor to join our team at Dollar General. This role involves supervising a team of customer service representatives and providing guidance on sales strategies and customer service techniques.

Responsibilities:
  • Supervise and coach customer service representatives to achieve sales goals and improve customer satisfaction.
  • Develop and implement sales plans to increase sales revenue and improve profitability.
  • Maintain accurate records of sales transactions and customer feedback.
  • Conduct performance evaluations and provide constructive feedback to team members.
Requirements:
  • High school diploma or equivalent and one year of supervisory experience (or related experience/training) required.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to analyze data and make sound decisions.

Estimated Salary: $55,000 - $70,000 per year



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