Resort Host Representative
3 days ago
Estimated Salary: $40,000 - $50,000 per year.
We are seeking a friendly and organized Resort Host Representative to join our team at Pooch Hotel. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our resort.
Responsibilities:
- Provide impeccable customer service by following our Service Foundation principles.
- Answer all incoming calls, respond to voicemails and emails.
- Make boarding reservations and temperament test appointments.
- Manage cash, check, and credit card transactions and reporting/reconciling.
- Get to know clients and their pet's names on a regular basis.
- Obtain all information related to a pet's visit; ensure accuracy of all information.
- Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
- Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs.
- Consult with other departments throughout the day.
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