Customer Service Liaison

1 week ago


Fort Atkinson, Wisconsin, United States GB Packaging Full time
Job Summary

We are seeking a highly skilled Customer Service Liaison to join our team at GB Packaging. This role is responsible for developing and maintaining excellent relationships with customers, ensuring their needs are met promptly and efficiently.

About the Role

This is a full-time position that requires a strong customer orientation, excellent communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Interact with customers regularly to understand their needs and preferences.
  • Review purchase requirements and initiate the process to ensure timely delivery.
  • Communicate effectively with internal and external stakeholders to resolve issues and improve customer satisfaction.
  • Maintain accurate records of customer interactions and purchases.
  • Collaborate with cross-functional teams to identify opportunities for improvement and implement solutions.
Requirements
  • High school diploma required; Associates or Bachelor's degree preferred.
  • A minimum of 2-3 years of experience in customer service or a related field.
  • Strong organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package including medical, dental, vision, prescription drug coverage, wellness programs, STD/LTD insurance, life insurance, company matching 401(k), and pension plan.

In addition to a competitive salary, we offer a positive working environment that supports teamwork and continuous improvement. If you are a motivated and results-driven individual who thrives in a dynamic environment, please apply today



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