Customer Service Advocate

2 weeks ago


Fort Atkinson, Wisconsin, United States U-Haul Full time
U-Haul Customer Service Representative Job Opportunity

We are seeking a friendly and motivated individual to join our team as a Customer Service Representative at U-Haul. This role involves being the face of our company's exceptional service, ensuring customers receive the help they need on their journeys.

Estimated Salary: $45,000 - $60,000 per year

Job Description:
  • Assist customers with U-Haul products and services inside and outside the center.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fulfill propane (certification offered through U-Haul upon employment).
  • Operate a forklift (certification offered through U-Haul upon employment).
  • Participate in ongoing continuous education through U-Haul University.
Responsibilities and Qualifications:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.



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